Customer Service Advisor - Part Time

Barclays UK; Skegness; On-site; GBP 26,000 - 31,000; Part time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team. In this role, you will be the friendly face for customers, providing guidance and support in a retail banking environment. With a commitment to exceptional service, you'll help resolve customer queries while collaborating with various teams to enhance the bank's digital capabilities. Enjoy a comprehensive benefits package and the opportunity to grow your career in a supportive environment. If you are passionate about helping others and thrive in a collaborative setting, this role is perfect for you.

Benefits

Pension Plan

Private Medical Insurance

Life Insurance

Income Protection

Full Training

Collaborative Team Support

Qualifications

• Experience in customer service roles across various industries.
• Ability to handle customer inquiries and resolve issues efficiently.

Responsibilities

• Provide exceptional customer service and resolve inquiries.
• Collaborate with teams to enhance digital capabilities.

Skills

Customer Service

Communication

Problem Solving

Empathy

Education

High School Diploma

Customer Service Training

Job description

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face-to-face guidance and support with every interaction.

As part of our Customer Care team, you’ll work 21 hours per week, which could include some weekends, with a starting salary of £26,500 per annum, pro-rata. On top of that, you’ll enjoy our comprehensive benefits package, including a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

• Collaborate across multiple digital channels to personalise each interaction with a customer.
• Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.
• Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
• Support internal stakeholders including sales, operational, and risk management teams to meet client needs and ensure accurate, timely transactions.
• Support teams within business operations, including risk management, compliance, and collections.
• Comply with all regulatory requirements and internal policies related to customer care.

Analyst Expectations

• Meet stakeholder and customer needs through specialist advice and support.
• Perform activities in a timely manner and to a high standard, impacting both the role and surrounding roles.
• Possibly have responsibility for specific processes within a team.
• Lead and supervise a team, support professional development, allocate work, and coordinate resources. Demonstrate leadership behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• Manage own workload, implement systems and processes, and participate in broader projects.
• Execute work according to processes and collaborate with related teams.
• Check colleagues' work to meet requirements.
• Provide specialist advice within own work area.
• Manage risk and strengthen controls related to own work, ensuring compliance with rules and regulations.
• Understand how all teams contribute to broader objectives and deliver impact.
• Develop understanding of principles and concepts underpinning work, building operational expertise.
• Make judgements based on experience and previous practices.
• Assess the validity of experiences and evaluate options in unstructured circumstances.
• Communicate sensitive or difficult information to customers related to advice or administrative needs.
• Build relationships with stakeholders and customers to identify and address needs.

All colleagues are expected to demonstrate Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and embody the Barclays Mindset: Empower, Challenge, and Drive.