Customer Service Advisor (Part-time)

Unternehmensgruppe Theo Müller; East Kilbride; On-site; GBP 18,000 - 23,000; Part time

Benefits offered by this job

Contributory pension

Life assurance

Generous annual leave

Employee Assistance Programme

Rewards Benefits Programme

Bonus scheme

Job summary

Müller UK & Ireland in East Kilbride is seeking a Customer Service Advisor (Part-Time) to join our Administration team. You will handle customer calls and emails, process orders using AS400/SAP, and maintain trackers to ensure accurate information across the business.

The role offers 27.5 hours per week over 5 days, a pension plan, life assurance, generous annual leave, an Employee Assistance Programme, and access to a rewards program.

Qualifications

• :

Responsibilities

• Accurately capture customer orders using AS400/SAP systems.
• Maintain trackers and reports with up-to-date information.
• Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
• Follow structured processes and Standard Operating Procedures.
• Collaborate with internal teams to meet customer needs.
• Maintain SOPs, customer data files, and other support documentation.

Skills

Strong communication

Multitasking

Problem solving

Organisational skills

Active listening

Professional tone

Tools

AS400

SAP

Microsoft Word

Microsoft Excel

Job description

Title: Customer Service Advisor (Part-time)

City: East Kilbride

Department: Administration

Location: East Kilbride, SCT, GB, G74 4PA

Join Müller UK & Ireland as a Part-Time Customer Service Advisor

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working collaboratively? Müller UK & Ireland is looking for a Customer Service Advisor (Part-Time) to join our dedicated team in East Kilbride.

As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country.

Hours: 27.5 per week
Shift Pattern: 5 days over 7

What you'll do:

• Accurately capture customer orders using AS400/SAP systems.
• Maintain trackers and reports with up-to-date information.
• Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
• Follow structured processes and Standard Operating Procedures.
• Collaborate with internal teams (MMID, Production Planning, Commercial) to meet customer needs.
• Maintain SOPs, customer data files, and other support documentation.

What you'll bring:

• Strong communication skills, both verbal and written.
• Calmly address customer concerns and complaint.
• Efficient call handling and multitasking abilities.
• Proficiency in Microsoft Word and Excel.
• Logical thinking and problem-solving skills.
• Excellent organisational and listening abilities.
• Professional awareness of tone and body language.
• Competitive salary and bonus scheme.
• Contributory pension plan and life assurance.
• Generous annual leave (increasing with service).
• Employee Assistance Programme.
• Access to a Rewards Benefits Programme with discounts at over 800 retailers.