Customer Service Advisor (Newton Aycliffe)

JR United Kingdom; Dover; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a forward-thinking company as a Payment Support Specialist, where your life experience and resilience can shine. In this full-time role, you'll assist customers with billing queries and provide exceptional service. Enjoy a competitive salary with opportunities for growth, flexible working arrangements, and a supportive team culture. With benefits like 24/7 online GP access and generous family leave, this position offers a fulfilling career path in a dynamic environment. Make a difference in people's lives while developing your skills in a rewarding role.

Benefits

Online GP access 24/7

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental insurance

Qualifications

• Experience in customer service roles or similar.
• Ability to handle billing queries and support customers.

Responsibilities

• Support customers with billing queries and overdue payments.
• Provide personal and brilliant service during challenging times.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Social network you want to login/join with:

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Client:

EE

Location:

aycliffe, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Where:Darlington

Full time:Permanent

Salary:£25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate:£12.82 per hour rising to £13.12 per hour at 9 months in role

Shifts:The department is open from 08:00am until 06:00pm, so no late evening shifts and only one weekend in three!

Are you someone with a wealth of life experience that can help navigate challenging situations? This could be resilience from raising a family or the life skills built through relationships. If so, you have transferable skills to succeed in a Payment Support role with EE.

Join our Payment Support Team in Darlington to support and guide customers during difficult times. Help with billing queries, overdue payments, or other needs. With training, you'll become the expert they need, delivering personal and brilliant service.

We understand life is dynamic, and this role offers flexibility. We support your success by allowing you to schedule your breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, funded by us.
• Market-leading paid carer’s leave, up to 2 weeks for supporting family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support to develop your career with tailored training and growth opportunities.
• Season Ticket Travel Loan to cover your commute costs upfront.
• Volunteering days to give back to your community.
• Optional private healthcare and dental insurance for you and your family.

We offer a great team culture, meaningful support, and training to help you build a lasting career. What are you waiting for?