Customer Service Advisor - Migrant Help

TN United Kingdom; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization dedicated to making a difference in people's lives as a Customer Service Advisor. In this dynamic role, you will provide exceptional support to service users across various sectors, ensuring their needs are met with professionalism and empathy. You will play a crucial part in maintaining high customer satisfaction while adhering to company policies and regulations. This position offers the opportunity to work in a collaborative environment, where your contributions will directly impact the quality of service provided. If you are passionate about helping others and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• Proven experience in delivering supportive services.
• Ability to work as part of a team and manage complaints effectively.

Responsibilities

• Provide exceptional service to customers, ensuring high satisfaction.
• Maintain accurate data in the Customer Records Management system.

Skills

Customer Service

Communication Skills

Data Management

IT Literacy

Emotional Resilience

Tools

MS Office Suite

CRM Systems

Job description

Customer Service Advisor - Migrant Help, Cardiff

Client: Maximus

Location: Cardiff, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 5d39c51d8c1f

Job Views: 12

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

General information

Job Posting Title: Customer Service Advisor - Migrant Help

Date: Wednesday, February 21, 2024

City: Cardiff

Country: United Kingdom

Working time: Full-time

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Customer Service Advisor is required to provide an exceptional level of service to our service users, working with a variety of well-known and smaller organisations from charity, third sector, and government sectors.

You will be required to:

• Understand, support, and advise customers requiring a wide range of information, advice, and guidance.
• Provide telephone and multi-channel support with integrity, professionalism, and adherence to all relevant processes, procedures, and legislation.
• Meet or exceed Service Level Agreements (SLAs).
• Provide multi-channel information services.
• Deliver accurate, meaningful, and consistent information to support our customers.
• Listen patiently, empathise with callers, and convey a genuine desire to help and support.
• Maintain the Customer Records Management (CRM) system with accurate data input and record keeping, prioritising data integrity.
• Work with colleagues to ensure high customer satisfaction.
• Promote continuous service improvement and respond positively to change.
• Research effectively on various topics to meet deadlines.
• Operate in compliance with company policies, HR practices, and regulations such as PCI, GDPR, ISO 27001, 9001, and 14001.
• Proven experience in delivering supportive services.
• Ability to work as part of a team.
• Research, collect, and record data evidence.
• Be IT literate with full knowledge of MS Office Suite and Windows-based databases.
• Plan and coordinate workload efficiently.
• Exhibit excellent communication and interpersonal skills.
• Make strong decisions.
• Empathise with people at all levels.
• Manage and resolve complaints effectively.
• Demonstrate emotional resilience.