Customer Service Advisor – Life & Pensions (Mon–Fri)

Diligenta; Salisbury; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Real Living Wage

No weekend or evening work

31 days annual leave

Annual discretionary bonus eligibility

Pension scheme with life assurance

Group Income Protection

Perks at Work

Car lease scheme

Cycle to Work

Job summary

Diligenta is seeking a Customer Service Representative in Salisbury to handle calls about life assurance, savings, investments, and pensions. You’ll deliver a seamless, empathetic experience while assisting customers with personal information and plans.

Comprehensive training is provided, and many colleagues come from roles in contact centres, retail, hospitality, or travel. We offer a strong benefits package and supportive development opportunities.

Qualifications

• Comprehensive training provided, so financial services experience isn’t essential.
• Previous experience in customer-facing roles helps but isn’t required.
• Strong listening and communication skills are important for service quality.

Responsibilities

• Handle calls to and from customers about life assurance, savings, investments, or pensions.
• Support customers with planning for retirement and updating personal information.
• Ensure a seamless customer experience during moments that matter.

Skills

Communication skills

Problem solving

Adaptability

Teamwork

Tools

Microsoft Office

Job description

Diligenta is seeking a Customer Service Representative in Salisbury to handle calls about life assurance, savings, investments, and pensions. You’ll deliver a seamless, empathetic experience while assisting customers with personal information and plans.

Comprehensive training is provided, and many colleagues come from roles in contact centres, retail, hospitality, or travel. We offer a strong benefits package and supportive development opportunities.