Customer Service Advisor (Insurance) Apprentice

Training Provider; United Kingdom; Remote; GBP 13,000 - 16,000; Full time

Job summary

Training Provider is offering an apprenticeship role to build sound knowledge in insurance and customer service, with office-based work at NFU OFFICE, PARK VIEW, EAGLEWOOD PARK, ILMINSTER.

Responsibilities include answering inbound calls, processing changes to policies, providing new business quotes, routing non-motor or home insurance queries, speaking with underwriters, and handling customer questions by phone and email.

Responsibilities

• Answering inbound calls
• Providing changes to existing policies such as change of vehicle, change of address and adding drivers
• Providing new business quotes to new and existing customers
• Passing over calls for non-motor or home insurance products to other members of staff
• Speaking with underwriters about policies
• Responding to customer queries by phone and email, with occasional in-person queries
• Dealing with payments for policies over the phone

Job description

Salary: National Minimum Wage for Apprentices — £14,560 a year

Address: NFU OFFICE, PARK VIEW, EAGLEWOOD PARK, ILMINSTER, TA19 9DQ

A role enabling apprentices to build a sound knowledge in insurance and customer service, as well as office-based work.

• Answering inbound calls
• Providing changes to existing policies such as change of vehicle, change of address and adding drivers
• Providing new business quotes to new and existing customers
• Passing over calls for non-motor or home insurance products to other members of staff
• Speaking with underwriters about policies
• Responding to customer queries by phone and email, with occasional in-person queries
• Dealing with payments for policies over the phone