Customer Service Advisor - Hybrid

Search Consultancy; Liverpool City Region; Hybrid; GBP 24,000; Full time

Job summary

A leading company in Liverpool is seeking a Customer Service Advisor for a hybrid role, offering a balance of office and home working. The position involves managing inbound customer queries, ensuring excellent service delivery, and requires prior experience in customer service. With competitive benefits and a supportive work environment, this is a great opportunity for skilled individuals looking to advance their careers.

Benefits

28 days holiday + bank holidays

Annual bonus

Company pension

Life insurance

Private medical insurance

Qualifications

• Experience in a customer service or contact centre role.
• Excellent written and verbal communication skills.
• Professional attitude and telephone manner.

Responsibilities

• Handling inbound calls, emails, and messages for customer service queries.
• Accurate recording of information onto a live system.
• Resolving customer enquiries based on knowledge and processes.

Skills

Communication

Customer Service

IT Skills

Job description

Customer Service Advisor - Hybrid working

• Location: Liverpool / Home Based (50% office / 50% home working)
• Salary: £24,000
• Contract: Full time, Permanent
• Hours: Monday to Friday 9am till 5pm (no weekends or late evenings)
• Benefits: 28 days holiday + bank holidays, Annual bones, company pension, Life insurance, Private medical insurance

My client based in Liverpool City Centre is looking to recruit Customer Service advisors to work on an inbound Customer Service campaign.

The roles are offered on a permanent basis and are located within the heart of the city but will also offer the opportunity to work from home (50% office / 50% home working)

The hours of work are Monday - Friday, 9am - 5pm (no evenings or weekends). The role will be highly inbound bias however there will, on occasion be the requirement to make outbound calls, following up on inbound / online enquiries through multiple channels.

Working in a fun and vibrant contact centre environment, you will be tasked with:

• Taking inbound calls, emails or messages dealing with a variety of customer service queries
• Accurate recording of information onto a live system
• Resolution of customer enquiries (oral and written) based on competent working knowledge
• Query handling in response to customer requests with the support of clear information and processes
• Striving to provide a professional service at all times
• Identify and implement process improvements in immediate area of work responsibility in order to improve output and customer service

To be considered for the role of Customer Service Advisor you must possess the following;

• Have experience within a previous customer service / contact centre role
• Excellent written and verbal communication skills
• Professional attitude and telephone manner
• Have basic IT skills

If you would be interested in applying for the position please apply immediately.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.