Customer Service Advisor - Hungarian Speaking (fixed-term)

LEGO Gruppe; Slough; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Join a leading company as a Customer Service Advisor, where you'll support LEGO fans globally during the peak season. This role offers a competitive salary, hybrid working options, and a chance to inspire creativity while resolving customer queries. Apply now to be part of a dynamic team dedicated to making every LEGO experience unforgettable!

Benefits

Family Care Leave

Life and disability insurance

Wellbeing resources

Generous colleague discount

Performance-based bonus

Qualifications

• Fluency in English and Hungarian required.
• Strong IT skills to support consumer requests.
• Ability to handle customer queries and build relationships.

Responsibilities

• Respond to consumers in both English and Hungarian.
• Engage with consumers via phone and email.
• Assess and solve brick-based problems.

Skills

Fluency in English

Fluency in Hungarian

IT skills

Problem-solving

Communication

Job description

Job Description

Just imagine putting play at the heart of customer services. Now make it real.

As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.

That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfill our Play Promise.

Are you ready to inspire the builders of tomorrow?

If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!

About the Role:

This is a fixed-term contract until 31st January 2026.

As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season.

We offer a competitive starting salary plus incredible benefits including a performance-based/discretionary bonus of up to 10%. Full in-person training will be provided with an up to 4-week induction followed by on-the-job support.

We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.

We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans around the globe to make the LEGO experience unforgettable!

Why you’re the perfect match

If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and Hungarian.

What you’ll be doing

• Respond to consumers in both English and Hungarian - spoken and written.
• Engage with consumers via phone and email. Handle a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality, and feedback queries.
• Build strong and positive relationships with consumers in a fun and engaging manner.
• Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
• Adapt to a variety of shifts, including some weekends, to ensure we provide an exceptional service.

Ready to Build Something Amazing?

If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now!

#LI-CS1

Applications are reviewed on an ongoing basis. However, please note we may amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role, we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance, which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing, along with opportunities to build community and inspire creativity.

Colleague Discount – From day 1, you will qualify for our generous colleague discount.

Bonus - We do our best to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - You will be assigned a primary workplace location (offices, stores, or factories). Our hybrid work policy means an average of 3 days per week in the office. The role's eligibility and policy details will be discussed during recruitment.

Children are our role models. Their curiosity, creativity, and imagination inspire everything we do. We strive to create a diverse, dynamic, and inclusive culture of play at the LEGO Group, where everyone feels safe, valued, and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and encourages applicants from all backgrounds (e.g., sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion) to apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing globally. Candidates with high engagement with children will be required to participate in Child Safeguarding Background Screening as a condition of employment.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career. Then make it real.

Join the LEGO team today.