Customer Service Advisor (Grade 4)

Liverpool City Council; Liverpool; On-site; Full time

Job summary

Liverpool City Council is seeking a Customer Service Advisor to provide excellent support and improve services at their Careline. This role involves handling customer enquiries, ensuring quality service delivery, and promoting equal opportunities, all while working in a flexible and dynamic environment.

Responsibilities

• Handle individual enquiries, complaints, and customer requests.
• Work flexibly across the hours of the Careline Service.
• Promote a positive image of Careline and Liverpool City Council.

Job description

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Customer Service Advisor (Grade 4), Liverpool

Client: Liverpool City Council

Location: Liverpool, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

fd398e8ccabd

Job Views:

57

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

Job Category: Sec / Admin

Location: Cunard Building Water Street Pier Head Liverpool L2 2BS, Liverpool City Council

Hours Per Week: 35.00

Start Date: Immediate Start

Start Time: 09:00

End Time: 17:00

Salary: £12.71

Main Responsibilities:

• Handle individual enquiries, complaints, and customer requests.
• Work flexibly across the hours of the Careline Service.
• Contribute to improving customer access to quality, cost-effective services.
• Promote a positive image of Careline and Liverpool City Council.
• Assist in delivering the Council's commitment to Best Value and customer service.
• Become proficient in all aspects of services delivered through the Careline Service (full training provided).
• Use relevant ICT systems and assist in maintaining records, files, and statistical information.
• Provide accessible and comprehensive information and advice to customers about all Careline services.
• Develop and maintain procedures and codes of practice to ensure quality service delivery.
• Perform administrative duties related to customer contact and demonstrate systems to visitors when required.
• Assist the Team Manager in developing new staff and trainees through mentoring and job shadowing.
• Ensure all work functions comply with health and safety legislation and relevant practices.
• Promote equal opportunities and non-discriminatory practices in all work aspects.