Customer Service Advisor - Full time

Sedgwick Claims Management Services Ltd; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Customer Service Advisor where you'll play a pivotal role in customer care. This position offers a competitive salary and a chance to work in a supportive team environment with opportunities for career growth. Embrace a flexible work-life balance while delivering exceptional service to clients.

Benefits

Remote working and hybrid opportunities available

Supportive and friendly team to help you develop in the role

Excellent career opportunities

Holiday allowance of 25 days plus bank holidays

Private healthcare plan

Qualifications

• No prior experience necessary; full training provided.
• Must be proactive and adaptable with excellent service commitment.

Responsibilities

• Handling inbound calls from customers for various queries.
• Dealing with multiple clients to deliver the best service possible.
• Providing excellent customer service at all times.

Skills

Excellent communication skills

Ability to work in a fast-paced environment

Computer literacy

Enthusiasm and a genuine desire to learn

A can-do attitude

Job description

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Sedgwick’s caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick’s policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.

We want to share with you our policy to what personal information we may collect, how we may use this information and other important areas relating to your privacy and data protection. Please find below links to the policies that apply to all internet sites and applications of Sedgwick and its groups of companies.

Customer Service Advisor - Full time page is loaded

Customer Service Advisor - Full time

Apply locations United Kingdom time type Full time posted on Posted Yesterday job requisition id R62318

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Customer Service Advisor - Full time Be the calm voice claimants rely on to get their lives back on track.

Job Location: UK wide - Hybrid

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have an exciting opportunity for Customer Service Advisors across the UK.

Are you ready for a new challenge and passionate about delivering top-notch customer service? Do you have a keen eye for detail? If you enjoy being part of a supportive team with a caring culture, value a flexible work/life balance, and are interested in long-term career growth with a company recognised as a '2025 Top UK Insurance Employer', we have the perfect opportunity for you!

Join our global business and be part of a fun, inclusive team. No prior experience is necessary as full training will be provided. We are looking for dedicated and passionate customer-focused colleagues to join our 24/7, 365 days a year telephone-based team, with variable shift patterns between 7:00 am and midnight.

Some of the perks of working at Sedgwick:

• Remote working and hybrid opportunities available

• Supportive and friendly team to help you develop in the role

• Excellent career opportunities

Typical day in the life as a Customer Service Advisor:

• Handling inbound calls from customers for a variety of queries

• Dealing with multiple clients to deliver the best service we can offer

• Working with suppliers and parts

• Providing excellent customer service at all times

If you are a proactive and adaptable individual with a commitment to excellent service, we would love to hear from you!

The skills you will have when you apply:

• Excellent communication skills, both written and verbal

• Ability to work in a fast-paced environment

• Computer literacy– you'll be using a variety of in-house databases

• Enthusiasm and a genuine desire to learn

• A can-do attitude

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications

• A Self Invested Personal Pension Scheme (SIPP)

• Holiday allowance of 25 days plus bank holidays

• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)

• Life assurance

• Employee assistance programme for employee wellbeing

• Group Income Protection

Other benefits

• Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications

• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now –we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

About Us

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com