Customer Service Advisor FTC

Whittard of Chelsea; Abingdon; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Store discount

Product allowance

Job summary

Whittard of Chelsea is seeking a Seasonal Customer Service Advisor to join the Milton Park, Abingdon team. This onsite role runs Oct 1, 2026 to Dec 31, 2026 and Oct 1, 2026 to Jan 7, 2027, with 9-5 hours and overtime potential.

You’ll work Tue-Sat from late November, including Christmas Eve and New Year’s Eve periods, handling calls, emails and chats. You’ll be frontline in helping customers, presenting product knowledge, and upselling where appropriate.

Qualifications

• Experience in customer service, contact centre, retail or hospitality.
• Strong written and spoken communication skills.
• Calm, confident and able to juggle multiple tasks.
• Detail oriented and well organized.

Responsibilities

• Answer calls, emails and live chats from customers across the UK and beyond.
• Take phone orders with a friendly and professional approach.
• Offer product knowledge and upsell where appropriate.
• Handle queries and complaints with patience and efficiency.
• Log queries accurately and keep systems up to date.
• Work closely with the team to keep response times sharp.

Skills

Excellent communication

Customer service

Multitasking

IT literate

Education

GCSE English and Maths (Grade B)

Job description

At Whittard, we’re passionate about bringing luxury tea and coffee to our communities. We’ve been achieving this goal since 1886, and have ambitious objectives to grow our business with each role being key in delivering these. The Seasonal Customer Service Advisor is an exciting opportunity to be part of this journey join the Customer Service team at our Milton Park, Abingdon office.

• Contract dates: 1st October 2026 – 31st December 2026 and 1st October 2026 – 7th Jan 2027
• Working hours: Fully onsite at our Milton Park office, 9-5pmwith the opportunity for overtime.
• Saturdays: You’ll be required to work Tuesday - Saturday from the 23rd November onwards during this period.
• Festive availability: You’ll also need to be available to work throughout the key Christmas trading period, including Christmas Eve and New Years Eve

Responsibilities

• Answering calls, emails, and live chats from customers across the UK and beyond.
• Taking phone orders with a friendly and professional approach.
• Using your product knowledge to make tailored recommendations and upsell.
• Handling queries and complaints with patience, empathy, and efficiency.
• Logging queries accurately and keeping our systems up to date.
• Working closely with your team to keep response times sharp and customer satisfaction high.

You’ll be a true brand ambassador, making sure every interaction reflects our warm, thoughtful service.

About You

• Experienced in customer service (contact centre, retail, or hospitality).
• A great communicator – both written and spoken.
• Calm, confident, and able to juggle multiple tasks.
• Detail-focused with strong organisational skills.
• IT literate and comfortable working with customer databases.
• A real team player who thrives in a fast-paced environment.
• Minimum GCSE Grade B in English and Maths is required.

Benefits

• Up to 50% store discount on Whittard products.
• Monthly product allowance.
• A friendly, welcoming workplace during our most exciting time of year.

Ready to Make the Season Bright?

If you’re confident, customer-focused, and want to help spread a little joy this Christmas,

At Whittard of Chelsea, we believe great teams are built by bringing together people with different perspectives, backgrounds, and experiences. We're committed to creating an inclusive workplace where everyone is able to thrive, and are a proud Equal Opportunity Employer.

As friendly fanatics who genuinely love what we do, we're passionate about creating a welcoming experience from the very first conversation. If you need any reasonable adjustments during your application or interview process, please get in touch with us at . We'll be happy to support you.