Customer Service Advisor (Financial Services)

Meraki Talent; East Kilbride; On-site; GBP 25,000; Full time

Job summary

A leading company in financial services recruitment is seeking a Customer Service Advisor in East Kilbride. This permanent, full-time role involves delivering excellent service to customers through phone and email support. Candidates should have customer service experience and strong interpersonal skills, with opportunities for career progression.

Qualifications

• Experience working in a customer service role within an office environment.
• High-volume call experience is desirable.
• Previously worked in financial services or a similar regulated environment.

Responsibilities

• Providing support to customers over the phone.
• Building relationships with customers communicating in a helpful and polite manner.
• Meet team and personal targets.

Skills

Caring and empathetic

Good relationship-building skills

Thrive in a fast-paced environment

Desire to succeed and develop in a career

Job description

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Specialising in Financial & Professional Services Recruitment in Scotland | Scottish Financial Enterprise Young Professionals Membership Lead

Permanent, Full-time

East Kilbride

Meraki Talent is supporting a professional services business based in East Kilbride in the recruitment of a Customer Service Advisor. This is a permanent, full-time position offering a salary of £25,000 and career progression.

The purpose of the Customer Service Advisor is to deliver excellent service to customers by supporting them with queries over the phone and email.

What will your day look like?

• Providing support to customers over the phone
• Building relationships with customers communicating in a helpful and polite manner
• Meet team and personal targets
• Keep up to speed with product knowledge and services
• Provide back-office support when required

What experience do you need?

• Experience working in a customer service role within an office environment
• High-volume call experience is desirable
• Previously worked in financial services or a similar regulated environment

Which skills should you have?

• Caring and empathetic
• Good relationship-building skills
• Thrive in a fast-paced environment
• Desire to succeed and develop in a career

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Banking

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