Customer Service Advisor - Ethernet Support

Giacom; Nelson; On-site; GBP 22,000 - 28,000; Full time

Job summary

Giacom is seeking a Customer Service Advisor for Ethernet Support to provide exceptional service to resellers. This entry-level role involves managing orders, resolving issues, and delivering technical advice. Ideal candidates will possess strong communication skills and a desire to succeed in a dynamic environment.

Benefits

Investment in career development

No dress code

25 days annual leave plus bank holidays

Pension plan

Complimentary refreshments

Qualifications

• Entry-level position requiring strong customer service skills.
• Full technical training provided.
• Must be able to work under pressure and meet deadlines.

Responsibilities

• Provide exceptional support and service to resellers.
• Manage reseller orders using internal systems.
• Liaise with resellers and suppliers to resolve issues.

Skills

Customer engagement skills

IT skills/knowledge

Exceptional communication skills

Accuracy and attention to detail

Ability to multi task and problem solve

Flexible approach to work

Excellent team player

Self-motivated and enthusiastic

Ability to work under pressure to set deadlines

Job description

Customer Service Advisor - Ethernet Support

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Customer Service Advisor - Ethernet Support

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This range is provided by Giacom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Supporting a UK-wide network of over 5,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses.

We work in a fast-paced and exciting industry, where we have forged strategic partnerships and relationships with the UK's top Telco's, networks, and vendors, including BT, TTB, Vodafone, Virgin Media O2, EE, CityFibre, Sophos, Microsoft and Samsung.

As a Channel-only business, we never sell directly to the end-user. Instead, we serve a market of independent resellers, which we proudly refer to as our partners.

This role is in our Operational area offering day to day support and advice to our resellers via calls and emails. It is a busy, varied role which can involve multitasking and working to tight deadlines.

Full technical training will be given, though you'll need to come already set with some fantastic customer service skills!!

What You'll Be Doing

• Providing exceptional support and service to our Resellers
• To be the first point of contact for complaints and escalations within the team and for our Resellers
• Provisioning and Managing reseller orders using our mainframe internal systems as required
• Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
• Customer Service and Support duties
• Handle incoming calls from our Resellers as required
• Investigation into root cause of recurrent provisioning issues
• Provide technical advice to resellers and internal staff
• Schedule and action all tasks to completion within specified timescales
• Ensure all systems are kept fully updated for each action and point of customer contact.
  
  

Skills

• Customer engagement skills
• IT skills/knowledge
• A desire to succeed and develop
• Exceptional communication skills
• Accuracy and attention to detail
• Ability to multi task and problem solve
• Flexible approach to work
• Excellent team player
• Self-motivated and enthusiastic
• Ability to work under pressure to set deadlines.
  
  

What's in it for you?

• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.
  
  

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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