Customer Service Advisor - Ethernet Support

TN United Kingdom; Nelson; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a Customer Service Advisor to join their dynamic team in Nelson. This role offers the chance to support a network of over 5,000 technology providers, ensuring exceptional service and support to resellers. You'll be the first point of contact for complaints, manage orders, and provide technical advice. With full training provided, this is an exciting opportunity for someone with strong communication skills and a desire to succeed. Enjoy a flexible work environment, generous annual leave, and a commitment to your career development.

Benefits

25 days annual leave plus bank holidays

Complimentary refreshments

No dress code

Learning and development opportunities

Qualifications

• Strong customer service skills required.
• Ability to manage reseller orders using internal systems.

Responsibilities

• Provide exceptional support and service to resellers.
• Handle complaints and escalations effectively.
• Investigate root causes of provisioning issues.

Skills

IT skills/knowledge

Exceptional communication skills

Attention to detail

Multi-tasking

Problem-solving

Flexibility

Team player

Self-motivated

Ability to work under pressure

Job description

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Customer Service Advisor - Ethernet Support, Nelson

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Client:

Location:

Nelson, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

d51b14c8eb1e

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Supporting a UK-wide network of over 5,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses.

We work in a fast-paced and exciting industry, where we have forged strategic partnerships and relationships with the UK's top Telco's, networks, and vendors, including BT, TTB, Vodafone, Virgin Media O2, EE, CityFibre, Sophos, Microsoft and Samsung.

As a Channel-only business, we never sell directly to the end-user. Instead, we serve a market of independent resellers, which we proudly refer to as our partners.

This role is in our Operational area offering day to day support and advice to our resellers via calls and emails. It is a busy, varied role which can involve multitasking and working to tight deadlines.

Full technical training will be given, though you'll need to come already set with some fantastic customer service skills!!

What you'll be doing:

• Providing exceptional support and service to our Resellers
• To be the first point of contact for complaints and escalations within the team and for our Resellers
• Provisioning and Managing reseller orders using our mainframe internal systems as required
• Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
• Customer Service and Support duties
• Handle incoming calls from our Resellers as required
• Investigation into root cause of recurrent provisioning issues
• Provide technical advice to resellers and internal staff
• Schedule and action all tasks to completion within specified timescales
  
• Ensure all systems are kept fully updated for each action and point of customer contact.

Skills:

• IT skills/knowledge
• A desire to succeed and develop
• Exceptional communication skills
• Accuracy and attention to detail
• Ability to multi task and problem solve
• Flexible approach to work
• Excellent team player
• Self-motivated and enthusiastic
• Ability to work under pressure to set deadlines.

What's in it for you?

• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
  
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.