Customer Service Advisor - Energy (Manchester)

Octopus Energy; Manchester; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Advisor to join their team in Manchester. This role is not just about answering calls; it's about making a real difference in customers' lives by providing clear, empathetic, and effective support. You will engage in meaningful conversations, tackle challenges head-on, and help customers navigate their energy needs with ease. If you thrive in a fast-paced environment and are passionate about customer service and sustainability, this is the perfect opportunity for you to grow and make an impact in a forward-thinking company.

Benefits

Hybrid working

EV salary sacrifice

Cycle-to-work scheme

Share options

Fully stocked kitchens

Weekly ‘Family Dinner’ catch-ups

Qualifications

• Passionate about delivering excellent customer service and solving problems.
• Ability to adapt quickly in a fast-paced environment.

Responsibilities

• Assist customers with their energy queries and provide solutions.
• Handle complaints and ensure customer satisfaction from start to finish.

Skills

Customer Service

Problem Solving

Communication

Empathy

Adaptability

Job description

Customer Service Advisor - Energy (Manchester)

Manchester, UK

Octopus Energy UK – Customer Operations

Full-time / On-site

Want a soul-sucking call centre job?

Yeah, neither do we. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact.

Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together.

It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way.

What You'll Do...

• Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
• Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
• End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
• Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
• Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

The types of people we would love to hear from are those that are...

• Live for great customer service. You get a kick out of helping people and making their day that little bit better.
• Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches.
• Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.
• Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future.
• Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen.
• Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions.
• Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.

What’s in it for you?

• Hybrid working – for those out of training & performing well, you can WFH 2 days.
• EV salary sacrifice – drive electric & save.
• Cycle-to-work scheme.
• Share options – own a little piece of the pie.
• Fully stocked kitchens – snacks = fuel = happiness.
• Weekly ‘Family Dinner’ catch-ups.

Sound like your kind of place? We want to hear from you!

A bit about the role:

Location - Central Manchester

Our need - Immediate starters

Salary - £24,900

Hours - Full Time

Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect:

• First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you.
• Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team.
• Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities.
• Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions.

Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at [e-mail] and we’d love to help!

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.

Seniority level

Entry level

Employment type

Full-time

Job function

General Business and Customer Service

Industries

Utilities and Environmental Services