Customer Service Advisor (Business Admin) - GLA13856

Glasgow Loves Christmas; Glasgow; On-site; GBP 24,000 - 27,000; Full time

Job summary

Join a leading organization in improving community health by becoming a Customer Service Advisor at Glasgow City Health and Social Care Partnership. This full-time position offers a dynamic work environment, opportunities for promotion, and generous benefits including paid annual leave and public holidays.

Benefits

26 days paid annual leave, rising to 29 days after 5 years

12.5 days paid public holidays annually

Qualifications

• Ability to handle sensitive information with professionalism.
• Experience in a customer service role preferred.

Responsibilities

• Handle calls and customer inquiries in a fast-paced office.
• Gather and process referral information.
• Update and maintain relevant IT systems.

Skills

Empathy

Excellent customer service

Communication

Job description

Salary: £24,897.81 - £26,430.37 per year

Contract Type: Permanent

Position Type: Full Time

Hours: 35 hours per week

Job Description

Role: Customer Service Advisor (Business Admin)

Contract Status: Permanent

Are you interested in working for the largest local authority in Scotland, in partnership with the NHS, to help improve the health and wellbeing of our community? Then, you are in the right place!

At Glasgow City Health and Social Care Partnership (GCHSCP), we are the first point of contact for all Social Work referrals, working closely with members of the public and professionals. Our service spans across Adults, Older People, Children & Families, Non Offence Referral Management Team (NORM), and Homelessness.

As a Customer Service Advisor, you’ll work in a fast-paced office environment, carrying out tasks including call handling, dealing with customer inquiries, and gathering and processing referral information. You will also be responsible for updating and maintaining relevant IT systems and liaising with internal and external stakeholders.

Due to the sensitive nature of our work, we are seeking individuals who display empathy and enthusiasm, delivering excellent customer service professionally and politely. If that sounds like you, why not apply?

Our organization offers numerous promotion opportunities. Successful applicants will also have access to generous benefits, including:

• 26 days (182 hours) paid annual leave, rising to 29 days (203 hours) after 5 years’ service
• 12.5 days (87.5 hours) paid public holidays annually

These roles are subject to the Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).

Interviews are likely to be held during the week commencing Monday 14 July 2025.

For more information about the role, contact Nicola Love, Resource Manager, via email at [e-mail].

Working for us!

For more information about Glasgow City Health and Social Care Partnership (GCHSCP), please visit our website.

Alternative application packs can be requested in formats such as Braille, audio, or other languages. To request, call 0141 287 1054. Packs will be posted within 3 working days of your request. Please ensure to submit your application before the closing date.

Further Information

Please note: Glasgow City Council is currently implementing a new pay and grading structure, which may affect current salaries listed in job adverts.