Customer Service Advisor (Business Admin) - GLA13856

Glasgow City Health and Social Care Partnership; Glasgow; On-site; GBP 22,000 - 27,000; Full time

Job summary

Glasgow City Health and Social Care Partnership is seeking a Customer Service Advisor to be the first point of contact for social work referrals. In this fast-paced role, you'll provide excellent customer service, manage inquiries, and maintain IT systems while promoting health and wellbeing in the community.

Benefits

26 days paid annual leave, rising to 29 after 5 years

12.5 days paid public holidays

Promotion prospects

Pension Scheme

Staff Benefit Scheme

Qualifications

• Enthusiastic and empathetic approach to customer service.
• Excellent communication skills are essential.

Responsibilities

• Handling customer inquiries and processing referral information.
• Updating and maintaining relevant IT systems.
• Liaising with internal and external stakeholders.

Skills

Empathy

Customer Service

Communication

Job description

Job Description

Role - Customer Service Advisor (Business Admin)

Location - GCHSCP, Blair Court, Port Dundas Business Centre, 100 Borron Street, Glasgow, G4 9XE

Contract Status - Permanent

Are you interested in working for the largest local authority in Scotland, in partnership with the NHS, to help improve the health and wellbeing of our community? Then, you are in the right place!

At Glasgow City Health and Social Care Partnership (GCHSCP) we are the first point of contact for all Social Work referrals, working closely with members of the public and professionals. Our service spans across Adults, Older People, Children & Families, Non Offence Referral Management Team (NORM) and Homelessness.

As a Customer Service Advisor, you'll be working in a fast-paced office environment carrying out a range of tasks including call handling, dealing with customer enquiries, gathering and processing referral information. You will also be responsible for updating and maintaining relevant IT systems and liaising with both internal and external stakeholders.

Due to the nature and sensitivity of our work, we are looking for individuals who display an empathetic and enthusiastic approach to their work whilst delivering excellent customer service in both a professional and polite manner. If that sounds like you, why not apply?

Our organisation offers numerous opportunities for promotion. Additionally, if you're successful in your job application you'll have access to these generous benefits, which include:

26 days (182 hours) paid annual leave, rising to 29 days (203 hours) after 5 years' service

12.5 days (87.5 hours) paid public holidays each year

Promotion prospects

Pension Scheme

Staff Benefit Scheme

These roles are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).

Interviews are likely to take place week commencing Monday 14 July 2025

If you would like to find out more about the role before applying, you can contact: Nicola Love, Resource Manager by email [e-mail]

Working for us!

For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites:

GCC Website and GCC Conditions of Service

Application Packs

The following alternative Application Packs can be requested in other format for example, Braille, Audio and other languages. To request an alternative Application Pack please phone [phone]. Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request. Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return to us.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

GCC Job Evaluation