Customer Service Advisor- Business

Russell; Whiteley; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to provide exceptional support to business clients. This role is perfect for someone who is passionate about customer service and excels at solving problems. You will be the first point of contact for clients, ensuring their communication needs are met with professionalism and efficiency. With a focus on building strong relationships, you will manage client requests and contribute to a collaborative team environment. Join a forward-thinking company that values innovation and integrity, and enjoy a range of perks including generous holidays, wellbeing support, and opportunities for professional development.

Benefits

25 days holidays + bank holidays

Birthday day off

EV Scheme

9% combined pension contribution

Quarterly and annual employee awards

All-expenses-paid company events

In-House Training Academy

24/7 mental health support

Discounted gym membership

Free breakfast & fresh fruit

Qualifications

• Experience in a customer service environment, preferably in business.
• Adept at identifying client needs and providing tailored solutions.

Responsibilities

• Provide first-class support to business clients through various channels.
• Maintain accurate client records and update CRM systems.

Skills

Communication Skills

Customer Service Experience

Problem-Solving Skills

Attention to Detail

IT Literacy

Tools

CRM Systems

Job description

Join our Team as a Customer Service Advisor - Business!

Location: Whiteley

Salary: £26,000 per annum + KPI Bonus

Hours: Monday - Friday 08:30 - 17:30

About The Role

We are seeking a dedicated, customer-focused individual to join our team as a Customer Service Advisor - Business. In this role, you will be the first point of contact for our business clients, providing exceptional service and support to meet their communication needs. If you are passionate about customer service and excel at solving problems, we want to hear from you!

What Makes You a Great Fit

• Strong communication skills with the ability to build relationships with business clients.
• Experience in a customer service environment, preferably within a business context.
• Proactive and able to manage multiple client requests effectively.
• Adept at identifying client needs and providing tailored solutions.
• Problem-solving skills with a solution-oriented mindset.
• High attention to detail and the ability to work under pressure.
• IT literate, with an interest in communication technologies.
• Collaborative team member who contributes to collective success.

Key Responsibilities

• Provide first-class support to business clients through various communication channels.
• Resolve client queries efficiently and escalate issues when necessary.
• Maintain accurate client records and update CRM systems.
• Attend online meetings with potential and existing customers.
• Stay informed about product updates, changes, and company policies.
• Coordinate with other departments to ensure seamless service delivery.
• Display a polite and professional telephone manner at all times.
• Manage relationships at all points up to Director level.
• Identify opportunities to enhance client experiences and report findings to management.

Perks For Our People

• Holidays: 25 days + bank holidays and buy/sell options
• Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
• EV Scheme: Lease a brand-new electric car
• Lifestyle: 9% combined pension contribution and 4x salary life assurance
• Rewards: Quarterly and annual employee awards, discounts on tech
• Socials: All-expenses-paid company events
• Development: In-House Training Academy
• Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Who We Are

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Our Values

We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

Ed&i

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.