Customer Service Advisor - 6 Month Fixed Term Contract

Dpdgroup; Birmingham; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Life assurance 4x salary

Onsite parking

Staff shopping discounts

Milestone days off

Eye tests and glasses support

Job summary

DPDgroup in Birmingham is seeking a Customer Service Advisor to assist customers with parcel collection and delivery. You will work with Drivers, Shift Managers and Operations Managers to identify issues and own resolutions.

You will handle delivery status queries, provide Proof of Delivery, and investigate missing parcels or disputes, using clear communication and a proactive approach.

Qualifications

• Experience in a fast-paced customer service environment.
• Strong communication skills and confident telephone manner.
• Polite, professional, and willing to go the extra mile.
• Excellent administration skills with MS Office.
• Self-motivated with proactive problem solving.
• Understand and demonstrate DPD values.

Responsibilities

• Answer queries regarding delivery status and POD.
• Investigate missing parcels and resolve delivery disputes.

Skills

Customer service

Communication

Telephone etiquette

Administration

Problem solving

Initiative

Tools

Microsoft Office

Job description

Job Description

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.

You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

You'll also be focussed on;

• Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
• Carrying out thorough investigations for missing parcels and resolving delivery disputes

Qualifications

What we're looking for;

• You will have proven and demonstrable experience of working in a fast paced customer service environment
• You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• You will be polite and professional at all times and have a willingness to go the 'extra mile' to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Discounted shopping from 's of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses