Customer Service Advisor- 3 On 3 Off

APCOA PARKING UK; Wigan; On-site; GBP 25,000; Full time

Job summary

Join APCOA PARKING UK as a Customer Service Advisor in Wigan, where you will handle customer inquiries and provide support in a dynamic team environment. Enjoy a structured shift pattern with competitive pay, comprehensive training, and various employee perks including discounts and free parking.

Benefits

Full uniform

Training and development

Company Pension

Employee Discount Scheme

Once monthly free staff lunch

Free parking

Qualifications

• Experience in customer service is crucial.
• Good interpersonal skills are required.
• Ability to multi-task and prioritise responsibilities.

Responsibilities

• Answer customer enquiries via phone and email.
• Advise customers using knowledge of processes and policies.
• Complete clerical tasks aligned with KPIs.

Skills

Customer service experience

Interpersonal skills

Problem solving skills

Organisational skills

Tools

Excel

Job description

The Role

Customer Service Advisor - Wigan - 38.5 hours; 3 on 3 off -£24,444.42 per annum.

Shift Pattern :

• Working 3 days out of 7 - Inclusive of weekends.
• 3 x 12 hour shifts, 3 days off and this will repeat. (Will not be 3 set days)
• Working hours between 8AM - 8PM
• 1x Hour Lunch, 2x 20 minute break
• 8 Week Rota Basis

National Control Room (Days)

Do you have customer service experience?
Are you a good communicator?

An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people.

We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task. Could this be you?

What will you do?

• Answering customer enquiries via telephone and email in line with APCOA service level standards (training provided)
• Use knowledge of processes, laws, and policies to advise customers.
• Undertake clerical tasks in line with KPIs and within SLAs.

(This list is not exhaustive and is subject to variation as the contract requires)

What will you bring?

• Customer service experience
• Interpersonal skills, with the knack to build positive working relations.
• Competence to prioritise work, multi- task and maintain organisation.
• Uses initiative, looks for positive outcomes.
• Self motivated with a pro-active nature
• Positive behaviours with colleagues and customers.
• Excellent problem solving skills.
• Punctual and reliable.
• Knowledge of excel.

What is on offer to you?
3 on 3 off shift work (08:00 - 20:00)
Full uniform
Training and development
Company Pension
Employee Discount Scheme
Once monthly free staff lunch
Free parking

Does this opening sounds like a fit for you?

Apply now and a member of the APCOA recruitment team will be in touch with you.

APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering a exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.