Customer Service Advisor - 12 Month Fixed-Term Contract (Part time)

TrustFord; Bristol; Presencial; GBP 12.000 - 17.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Residential induction academy

Performance bonus

33 days holiday

Pension & Life Assurance

Ford Privilege vehicle purchase

Discount on Service, Bodyshop and Part

Volunteer day

Cycle to work

Descripción de la vacante

TrustFord is seeking a Customer Service Advisor for a part-time role (18.5 hours per week) on a fixed-term basis of 12 months to cover maternity leave. You’ll join a friendly local team with a comprehensive training programme, a residential induction, a performance-related bonus and generous holiday allowance.

The role requires strong customer service experience, excellent communication, and the ability to drive standards in customer care across a motor-trade context.

Formación

• Excellent communication skills and experience in a selling/customer service environment.
• Ability to work to deadlines and handle sensitive and confidential information.
• Drive, commitment and enthusiasm, with willingness to contribute to the team and customers.

Responsabilidades

• Work to deadlines and handle confidential information.
• Provide high-quality customer care and maintain standards in service.

Conocimientos

Team player

Organisational skills

Customer service

Motor trade experience

Communication skills

Descripción del empleo

We enjoy working together and can always rely on each other’s support.

We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.

Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve.

• Are you a team player?
• Do you have good organisational skills?
• Can you drive the standard in customer care?
• Do you have customer service experience, within the motor trade?

This is a part time role working 18.5 hours per week, for a fixed-term of 12 months covering maternity leave.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 33 days annual leave, pro-rata (including bank holidays) in addition to an annual leave purchase & sale scheme
• Bonus payments based upon your performance
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme

For your first 5 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.