Customer Service Advisor

Edenred; Swindon; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid working 3 days in office

Discretionary bonus scheme

Private pension

Life insurance

health & wellbeing

Season ticket loan

Employee discounts

Learning platform

Job summary

Edenred is seeking a Customer Services Advisor in Swindon for a hybrid role. You will support cardholders and clients by providing clear, accurate assistance across phone and email and help with account access, transactions and product information.

The role emphasizes problem-solving within defined processes and regulatory guidelines, with opportunities to improve service through trend analysis and cross-team collaboration.

Qualifications

• Experience in customer service, contact center or financial services (preferred).
• Strong communication with a friendly, professional approach.
• Ability to explain information clearly and confidently.
• Excellent organisational skills with the ability to manage multiple priorities.
• High attention to detail and accuracy.
• Comfortable using systems and following structured processes.

Responsibilities

• Handle customer enquiries via phone and email.
• Support cardholders with account access, transactions and product information.
• Investigate and resolve issues following internal processes and regulatory guidelines.
• Record all interactions accurately and maintain compliant documentation.
• Escalate complex cases when required.
• Identify trends and share feedback to improve service.
• Work collaboratively with Operations, Compliance and Product teams.

Skills

Customer service

Communication

Account access

Problem solving

Multitasking

Teamwork

Tools

CRM systems

Job description

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Customer Services Advisor

Salary: £25,758.24 per annum + Bonus

Swindon - Hybrid

About the Role

Edenred Payment Solutions (EPS) is seeking a motivated and customer-focused Customer Service Advisor to join our growing team. You'll support cardholders and clients by providing clear, accurate and friendly assistance across phone and email. This role suits someone who enjoys problem-solving, working with processes and delivering excellent customer service in a fast-paced environment.

What you will be doing:

• Handle customer enquiries via phone and email
• Support cardholders with account access, transactions and product information
• Investigate and resolve issues following internal processes and regulatory guidelines
• Record all interactions accurately and maintain compliant documentation
• Escalate complex cases when required
• Identify trends and share feedback to improve service
• Work collaboratively with Operations, Compliance and Product teams

What you will bring:

• Experience in customer service, contact center or financial services (preferred)
• Strong communication skills with a friendly, professional approach
• Ability to explain information clearly and confidently
• Excellent organisational skills with the ability to manage multiple priorities
• High attention to detail and accuracy
• Comfortable using systems and following structured processes
• Calm, empathetic and solutions-driven mindset
• Positive attitude and strong team ethic

Why Edenred Payment Solutions?

We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing.

As an Edenred Payment Solutions employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business.

What you will get:

• 25 days annual leave plus Bank Holidays
• Hybrid working environment (min. 3 days per week in the office)
• Pension Scheme - employer 6% with minimum employee contribution 3%
• Discretionary bonus scheme based on company and personal performance
• Medical & international travel cover (leisure and action sports)
• Life insurance (4x salary)
• Wellbeing Employee Assistance Program (extended access to family members)
• Holiday trading scheme
• Season ticket loan
• Cycle to Work scheme
• Employee discount shopping platform
• Employee referral bonus scheme
• Digital learning platform
• Complimentary fruit and other 'in office' snacks & refreshments
• Volunteering programme
• Social events

Diversity:

Edenred Payment Solutions are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.