Customer Service Advisor

FM Conway; Sevenoaks; On-site; GBP 25,000 - 30,000; Full time

Job summary

A well-established transportation solutions company in Sevenoaks is seeking a Customer Service Advisor to enhance customer relations and manage delivery updates. This full-time role requires excellent communication skills and the ability to handle a high volume of inquiries. The successful candidate will enjoy a range of benefits, including professional development, holiday allowances, and health support. The role operates Monday to Friday from 7:30 to 16:00, contributing to a thriving team in a fast-paced environment.

Benefits

23 days holiday plus bank holidays

Life assurance

Company pension

Access to on-site gym

Shopping discounts

Qualifications

• Experience in customer-facing roles and handling a high volume of calls is desirable.

Responsibilities

• Proactively influence customer relationships through delivery window negotiations.
• Build strong relationships with customers and internal teams.
• Manage time effectively to meet daily and weekly deadlines.

Skills

Responsive to customer needs

Confidence on the phone

Ability to work in a fast-paced environment

Positive hands-on approach

Job description

FM Conway is looking to recruit a proactive and service‑focused Customer Service Advisor to join our Aggregate and Asphalt division. As our Customer Service Advisor, you'll play a vital role in delivering excellent service by providing clear and timely updates to customers regarding deliveries and collections, managing a high volume of inbound calls and enquiries, and proactively influencing customer relationships through effective delivery window negotiations. This is a full‑time, permanent role based from our head office in Sevenoaks, Kent, working Monday to Friday, 7:30 to 16:00.

Responsibilities

• Proactively influencing customer relationships through effective delivery window negotiations
• Maintaining a service-focused approach by being responsive to customer needs
• Ensuring compliance with service level standards and contributing to their improvement
• Building strong relationships with customers and internal teams to support service delivery
• Managing time effectively to meet daily and weekly deadlines
• Working collaboratively to support the team during periods of low resource

As our Customer Service Advisor, you will be confident on the phone, comfortable working within a fast‑paced environment and able to work well within a team. Peak times will include dealing with calls, emails and orders, therefore, you will need to have a positive hands‑on approach. Experience in customer‑facing roles and dealing with a high level of calls is desirable, however not essential. Disability Confident.

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant who declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to [link].

Benefits

We will offer you a range of benefits including career and professional development, 23 days holiday plus bank holidays, life assurance, company pension, access to opportunities for internal and external training and access to a wide range of shopping discounts through the Rewarding Great People platform. Free access to our on‑site gym and subsidised restaurant. Health and well‑being benefits include 24‑hour advice lines and support from our mental health first aiders.

About FM Conway

FM Conway is a business of families with over 60 years of experience creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.

Our Aggregate and Asphalt Division

Our division manufactures a range of high‑quality products adapted to meet the specific needs of our customers. We recycle highways arisings at our unique static crushing, washing and grading plants. The Recycled Asphalt Product (RAP) is used in our local asphalt plants to supply construction sites across London and Southern England. You will be joining a thriving team committed to our vision and continued investment in our self‑delivery model.