Customer Service Advisor

Connections Recruitment; Sale; On-site; GBP 25,000 - 35,000; Full time

Job summary

A fast-growing company specializing in Corporate Hospitality is seeking a Customer Experience Advisor / Order Fulfilment Executive. The role involves ensuring a seamless customer journey, managing fulfilment processes, and delivering exceptional service for high-profile events across sports and music.

Qualifications

• Experience in customer service, fulfilment, or administration, ideally in hospitality or events.
• Strong attention to detail with excellent organisational skills.
• Professional and proactive with strong written and verbal communication in English.

Responsibilities

• Oversee customer journey from purchase to post-event feedback.
• Manage fulfilment process for tickets and packages.
• Communicate with clients via email and phone, ensuring timely updates.

Skills

Attention to Detail

Organisational Skills

Communication Skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Our client is a fast-growing and ambitious company specialising in Corporate Hospitality, VIP tickets, and exclusive experiences for top-sports and music events. They work with corporate clients and high-net-worth individuals, delivering seamless and unforgettable experiences at some of the world’s most prestigious events.

We'rerecruiting for a Customer Experience Advisor / Order Fulfilment Executive to join our client’s team. This role is ideal for someone who thrives in a fast-paced environment, has a keen eye for detail, and is passionate about delivering exceptional customer service.

Key Responsibilities

• Oversee the customer journey from purchase to post-event feedback, ensuring a seamless experience.
• Manage the fulfilment process, ensuring tickets and packages are delivered accurately and on time.
• Communicate professionally with clients via email and phone, providing timely updates and support.
• Maintain accurate records of client interactions and fulfilment progress using Microsoft Excel, Word, and Outlook.
• Effectively manage multiple tasks and priorities in a busy, deadline-driven environment.
• Coordinate with internal teams and external partners to ensure flawless execution of client bookings.
• Address and resolve customer queries or issues promptly and professionally.
• Uphold high standards of professionalism and presentation in all client interactions.

What We’re Looking For

• Previous experience in customer service, fulfilment, or administration (ideally within hospitality, events, or a similar industry).
• Strong attention to detail and excellent organisational skills.
• A professional and proactive attitude, with a genuine passion for delivering exceptional service.
• Ability to work efficiently under pressure in a fast-moving environment.
• Strong written and verbal communication skills in English.
• Confident using Microsoft Excel, Word, and Outlook.
• Well-presented and professional, reflecting the high standards of the company.

If this sounds like the right role for you, apply today!