Customer Service Advisor

Utility Collections; Poulton-le-Fylde; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading company in the energy sector is seeking a Customer Service Advisor based in Poulton-le-Fylde. This role serves as the key point of contact between energy suppliers and commercial customers in arrears. The successful candidate will proactively manage customer accounts, negotiate payment solutions, and ensure that customers' situations are handled empathetically and effectively. You'll thrive in a supportive and dynamic environment with a focus on professional growth and development.

Benefits

24 days annual leave + Bank Holidays

Office-based role

Training and ongoing development

Qualifications

• Strong telephone communication skills.
• Ability to remain calm under pressure.
• Motivated, capable of managing workload.

Responsibilities

• Contact commercial customers with outstanding balances.
• Negotiate payment or alternative resolutions.
• Investigate and resolve customer account queries.

Skills

Communication

Attention to Detail

Resilience

Empathy

Organisational Skills

Tools

Microsoft Office

CRM Systems

Job description

Poulton-le-Fylde, FY6 8JX (office based)

• £25,000 to £27,000 + Commission
• On Target Earnings: £40,000+
• Working hours: Monday to Friday 8:45 – 4:45 (with an hour early finish on a Friday)
• 24 days annual leave + Bank Holidays
• Closed between Christmas and New Year
  
  

What's in it for you?

• Competitive basic salary with uncapped commission
• Realistic OTE of £40,000+
• Full training and ongoing development
• Join a growing, dynamic, and supportive team
• Be part of a scale-up business making a real difference in the energy sector
• Office-based role in a professional and approachable working environment
  
  

This Role Would Suit Someone Who Is

• A confident communicator with strong telephone skills
• Resilient and able to remain calm under pressure
• Naturally empathetic and able to adapt to different customer needs
• Organised with great attention to detail
• Motivated and capable of managing their own workload
• A team player who can follow structured processes
• Tech-comfortable – especially with Microsoft Office and CRM systems
  
  

Skills And Experience (Preferred But Not Essential)

• Experience in credit control or debt resolution
• Background in the utilities or energy industry
  
  

What You'll Be Doing

As a Customer Service Advisor, you'll be the key point of contact between energy suppliers and their commercial customers that have fallen into arrears. This role is about understanding each business's unique situation and finding the right solution.

The Role Includes

• Proactively contact commercial customers with outstanding balances
• Negotiate payment or alternative commercial resolutions
• Investigate and resolve customer account queries
• Act as an intermediary between energy clients and their customers
• Agree and manage payment plans through to completion
• Recognise vulnerable customers and tailor your approach appropriately
• Identify non-compliant customers and escalate where necessary
• Taking meter reads and prompting Smart meter installations to help promote accurate billing
• Maintain and manage your own portfolio of customer accounts
• Achieve individual and team KPIs set by both management and clients
  
  

If you have worked in any of the following fields, we'd love to hear from you:

Account Handler, Credit Control Advisor, Energy Advisor, Customer Account Executive, Customer Relationship Manager, Collections Advisor, Debt Recovery Specialist, Client Services Executive, Customer Retention Advisor, Commercial Customer Advisor, Energy Customer Consultant, Credit Management Advisor, Payment Solutions Executive, Client Liaison Officer, Customer Support Agent, Arrears Resolution Officer, Client Success Specialist, Utilities Customer Representative, CRM Executive, Customer Care Advisor.