Customer Service Advisor

EE Limited; Poltimore; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Uncapped commission

Online GP 24/7

Carers Leave: up to 2 weeks

Family Leave: 18 weeks/8 weeks pay

Discounts on EE & BT products

Career Development

Season Ticket Travel Loan

Volunteering Days

Optional Private Healthcare & Dental

Job summary

EE Limited is seeking a Customer Service Advisor for part-time evening shifts. Roles include handling customer inquiries by phone, delivering helpful guidance and solutions, and contributing to a positive customer experience. Training will be provided to ensure confident product and service discussions.

The position offers 20 or 25 hours per week with a salary that reflects part-time arrangements and potential commissions, plus benefits aimed at supporting work-life balance.

Qualifications

• Warm and engaging personality.
• Ability to listen and understand customer needs.
• Willingness to learn about EE products and services.

Responsibilities

• Engage with customers over the phone, offering support, guidance and solutions.
• Build relationships and provide exceptional service to callers.
• Assist customers with inquiries and resolve issues to improve satisfaction.

Skills

Customer service

Communication

Empathy

Active listening

Job description

Customer Service Advisor

Start Date - 05th October 2026

Shift Pattern - Part Time Evenings - 20 or 25 hours per week

• 20 Hours per Week - Salary: £13,928.53 per year Plus incentives and bonus opportunities
• 25 Hours per Week - Salary: £17,410.67 per year Plus incentives and bonus opportunities

With no weekend working and a schedule designed to fit around your life, this is a great opportunity to build a rewarding career while maintaining the work-life balance that matters most.

Looking for a role that works around family life, childcare, studies or other commitments? Our part-time evening shifts offer the flexibility to keep your days free while enjoying every weekend off.

What's in it for you?

• Competitive Salary plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carers Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year
• Huge Discounts: Save on EE & BT products, including mobile and broadband
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work
• Volunteering Days: Paid time off to give back to your local community
• Optional Private Healthcare and Dental: Protection for you and your family

Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE.

At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.

To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support.

We'll provide all the comprehensive training you need to ensure you can confidently discuss our products and services.

We understand that life is ever-changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments.

We're committed to supporting your success in both your professional and personal life. Join us for a great team culture, meaningful support, and tailored training to help you build a lasting career.

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