Customer Service Advisor

Ee; Caerphilly; On-site; GBP 26,116 - 26,738; Full time

Benefits offered by this job

Competitive Salary

Online GP access

Paid Carer's Leave

Family Leave

Career Development

Season Ticket Travel Loan

Volunteering Days

Optional Private Healthcare and Dental

Job summary

EE in Caerphilly is seeking a Customer Service Advisor to connect with customers and provide exceptional support. The role involves engaging with customers over the phone, building relationships, and offering solutions. Ideal candidates will have an empathetic nature and a warm personality.

With a competitive salary starting at £26,116, flexible scheduling, and extensive training provided, this is a fantastic opportunity to grow your skills within a supportive environment.

Qualifications

• A warm, engaging personality is essential.
• Ability to listen and understand customer needs.
• Dedication to providing exceptional service.

Responsibilities

• Engage with customers over the phone to provide support.
• Offer guidance and solutions to customer queries.
• Build relationships and ensure a positive customer experience.

Skills

Empathy

Patience

Communication

Relationship-building

Job description

Where: 3 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ

Full time: 37.5 Hours a week

Hourly Rate: £13.35

Whats in it for you?

• Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer's Leave: Market‑leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.

Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE.

At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.

To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We’ll provide all the comprehensive training you need to ensure you can confidently discuss our products and services.

We understand that life is ever‑changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments. We're committed to supporting your success in both your professional and personal life.

Join us for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?