Customer Service Advisor

The New Homes Group; Plymouth; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading property management company in Plymouth seeks a motivated Customer Service Advisor to provide property management support. The role includes liaising with contractors and ensuring safety checks are completed. Ideal candidates will possess excellent customer service and administration skills, with opportunities for career growth and further training. The role offers a competitive salary of £24,670 with additional bonuses for qualifications and a host of employee benefits in a supportive work environment.

Benefits

Aviva Digicare

Cycle to work scheme

Colleague discount scheme

Gym discounts

Life assurance

Workplace pension scheme

Qualifications

• Proficient in managing customer service inquiries and responses.
• Ability to organise and prioritise workload effectively.
• Experience in property management and tenancy administration is a plus.

Responsibilities

• Provide property management and tenancy administration support.
• Liaise with landlords, tenants, and contractors.
• Coordinate relevant statutory safety checks.

Skills

Outstanding Customer Service skills

Solid administration skills

Positive attitude

Detail oriented

Excellent communication skills

IT literate (MS Office)

Job description

Customer Service Advisor

We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Plymouth. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.

We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

Salary : £24,670

What’s in it for you?

• Support in training towards ARLA – NFOPP qualifications
• Basic salary £24,670, additional £1,000 once qualified
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

Key responsibilities of a Customer Service Advisor:

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co‑ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards and co‑coordinate and arrange relevant statutory safety checks. Skills and experience required to be a successful Customer Service Advisor:

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Benefits:

• Aviva Digicare + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.