Customer Service Advisor

Office Angels; Manchester; On-site; GBP 25,000 - 29,000; Full time

Job summary

A global market leader is looking for a Customer Service Advisor in Manchester. You will be the main point of contact for customers, ensuring excellent service and effective order processing. The role emphasizes a customer-focused approach in a fast-paced environment, with opportunities for development and a competitive salary.

Benefits

Permanent contract with career growth opportunities

Convenient office location with free parking

Training and development opportunities

Bonus scheme

Qualifications

• Proven experience in a similar customer-facing role.
• Ability to handle high-volume order processing and complaints.
• Excellent telephone manner and empathy towards customers.

Responsibilities

• Process orders and liaise with suppliers and delivery teams.
• Monitor and complete stock replenishments.
• Handle and process returns and customer enquiries.

Skills

Customer-centric mindset

Problem-solving mentality

Strong teamwork skills

Relationship-building skills

Diligence

Job description

Social network you want to login/join with:

Are you a customer-focused individual with experience in a fast-paced environment? Our client, a global market leader in their field, is seeking a Customer Service Advisor to join their team in Trafford Park. As the primary contact for customers, you will play an essential role in providing exceptional customer service and ensuring the smooth processing of orders and enquiries.

Responsibilities:

• Process orders, liaising with suppliers and delivery teams
• Monitor and complete customers' stock replenishments.
• Accurately document all relevant information from customer orders.
• Check and validate customer confirmation purchase orders.
• Regularly update information on the system, including the maintenance of customer pricing records.
• Receive and process enquiries, ensuring timely follow-up.
• Handle and process returns
• Assist with general administration tasks, such as filing and post.
• Collaborate with sales staff to identify and maximise sales opportunities.
• Document customer complaints and ensure timely resolution.
• Undertake any reasonable tasks or duties assigned by management

Requirements:

• Proven experience in a similar customer-facing role.
• Experience in handling high-volume order processing, enquiries, and complaints.
• Ability to thrive in a fast-paced environment.
• Excellent telephone manner with strong empathy towards customers.
• Customer-centric mindset and a problem-solving mentality.
• Strong teamwork skills as well as the ability to work independently.
• Diligence when processing orders, enquiries, or complaints.
• Ability to work efficiently in a continuously busy environment.
• Relationship-building skills to establish rapport with both customers and colleagues.
• Competitive salary of £25, per year.
• Bonus scheme to reward your achievements.
• Permanent contract offering stability and career growth opportunities.
• Convenient office location, just a 10-minute walk from a tram station or with free parking available
• Training and development opportunities

If you are ready to join a dynamic team and make a significant impact in a global organisation, apply now! Don't miss this opportunity to utilise your customer service skills and contribute to our client's success. You can apply by emailing

Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.