Customer Service Advisor

Berry Recruitment; Lytham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable recruiting firm is looking for a Customer Service Advisor for a 12-month fixed-term contract in Lytham St Annes. This role requires strong interpersonal skills and a commitment to delivering high-quality customer service. Responsibilities include handling customer enquiries via phone and email, maintaining accurate records, and collaborating with a high-performing team. The hourly rate is between £12.60 and £18.90, with various shift patterns available.

Benefits

Vouchers for Star performance

Free coffee and tea available onsite

Qualifications

• Strong attention to detail and accuracy in record-keeping.
• Ability to work effectively in a team-based or structured environment.
• Excellent interpersonal and communication skills.

Responsibilities

• Process inbound and outbound calls, emails, and customer enquiries.
• Accurately complete transactions and maintain records.
• Prioritise and manage daily workloads effectively.

Skills

Attention to detail

Teamwork

Communication skills

Organisational skills

Customer service

Process adherence

Job description

Overview

Customer service advisor — 12-Month Fixed-Term Contract

Location: Lytham St Annes

Hourly Rate: £12.60-£18.90

Various shift patterns. You will be expected to work 3-5 weekends over an 8-week period; this can be in row or separated depending on business need.

Benefits include vouchers for Star performance and free coffee and tea available onsite.

We are currently seeking Customer service advisors to join a well-established and reputable client on a 12-month fixed-term contract. This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service.

Responsibilities

• Process inbound and outbound calls, emails, and customer enquiries in line with established procedures
• Accurately complete transactions and maintain up-to-date records, both digital and manual
• Prioritise and manage daily workloads effectively to meet deadlines
• Escalate non-routine queries or issues appropriately
• Collaborate with colleagues to support overall team performance
• Provide general administrative assistance as required
• Ensure compliance with internal controls and audit requirements

Essential Skills & Experience

• Strong attention to detail and accuracy in record-keeping
• Proven ability to work effectively in a team-based or structured environment
• Excellent interpersonal and communication skills
• Strong organisational and time management abilities
• Demonstrated commitment to delivering high-quality customer service
• Ability to follow defined processes and procedures consistently

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job