Customer Service Advisor

Victorian Plumbing; Leyland; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Free On-Site Gym Access

Healthcare Cash Plans

Employee Assistance Programme

Tea & Coffee

High street discounts

Job summary

Victorian Plumbing in Leyland is seeking Customer Service Superstars to join our award-winning team and deliver world-class experiences across phone, email and live chat. You’ll be part of a forward-thinking, people-first business that offers progression within a generous benefits package and a 5-week shift rotation.

The role focuses on guiding customers to ideal bathroom solutions, meeting KPIs and collaborating with colleagues to continuously improve service.

Qualifications

• Experience in customer service or contact centres preferred but not essential.
• Strong problem-solving and communication skills.
• Computer literacy and ability to multitask.

Responsibilities

• Handle inquiries via phone, email and live chat.
• Guide customers to bathroom products and fittings.
• Meet KPIs and SLAs consistently.
• Collaborate with team to improve service and performance.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Job description

Step Into Your Next Chapter: Build Your Career with Victorian Plumbing!

Calling All Customer Service Superstars - Discover Your Career Upgrade in Leyland!

Looking for a fresh challenge and real progression? Victorian Plumbing in Skelmersdale is inviting dedicated Customer Service Superstars to join our award-winning team and become part of our continued growth story. We're not just filling roles; we're investing in individuals who will define our success. This is your opportunity to move beyond the routine and step into a career that offers genuine progression, competitive rewards, and a supportive culture that champions your success.

Joining Us On Tuesday 01.09.2026 Means Becoming Part Of a Forward-thinking, People-first Business. We Offer Much More Than a Job; We Offer a Career You Can Grow With

Financial & Schedule Flow

• Accelerated Earning: Enjoy a competitive salary of £27,545.76 (£13.20 p/h) plus a robust Monthly Bonus Scheme to maximise your earnings from day one.
• Work-Life Balance Built-In: Our predictable 5-Week Shift Rotation includes only one late-shift week and one full weekend out of five, so you can plan life with confidence.
• Generous Leave: Enjoy annual leave that grows with your service.

Growth & Wellbeing Investment

• Clear Progression Pathways: We proudly develop our talent from within, offering structured training and clear routes for growth.
• Premium Wellness Package: Benefit from Free On-Site Gym Access, Healthcare Cash Plans, and an Employee Assistance Programme.
• Daily Comforts: Enjoy free tea & coffee, and exclusive high street discounts, helping your paycheck go further.

Your Mission: Driving World-Class Customer Experiences

• Engaging and Elevating: Connecting with customers via phone, email, and live chat to deliver solutions that earn 5-star reviews.
• Expert Consulting: Guiding customers to their perfect bathroom fit, from advanced shower systems to elegant roll-top tubs.
• Achieving Goals: Meeting KPIs and SLAs consistently and efficiently.
• Team Collaboration: Sharing ideas and best practices to continuously improve our service and team performance.

The Logistics & The Talent We Seek

We're seeking motivated individuals with a strong foundation in customer service or contact centres (experience preferred but not essential). You'll be computer literate, adept at multitasking, and possess a genuine passion for problem-solving and a desire to create satisfying customer journeys.

• Location: Leyland, Lancashire
• Salary: £27,545.76 (£13.20 p/h)
• Start Date: 01 September 2026
• Hours: 40 per week
• Shift Example (5-week rotation): Your shifts will cover the full opening hours, consisting of one week of 12:30-21:00 shifts, one week of 09:30-18:00 shifts, and two weeks of 08:00-16:30 shifts.

Our Commitment to You: Inclusive Growth

At VictorianPlumbing.co.uk, we're proud to foster a fair, enriching, and inclusive workplace where everyone is respected and celebrated. As a Disability Confident Committed Employer, we're dedicated to ensuring our recruitment process is accessible to all. If you require adjustments, please let us know.

Please Note: VictorianPlumbing.co.uk is unable to sponsor work visas for international applicants currently.