Customer Service Advisor

Arthur J. Gallagher & Co.; Ipswich; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in insurance claims management is seeking a Customer Service Advisor to join their dedicated team in Ipswich. The role involves providing high-quality customer service, addressing inquiries, and assisting clients with their insurance claims. Candidates should possess excellent communication skills and a strong commitment to customer satisfaction. This position offers a competitive salary and a range of benefits aimed at supporting your career progression.

Benefits

Minimum of 25 days holiday plus bank holidays.

Defined contribution pension scheme.

Life insurance covering 4x basic salary.

Health cash plan or Private medical insurance.

Discounted gym membership.

Employee Stock Purchase plan.

Three fully paid volunteering days per year.

Qualifications

• Confident communication over the phone with outstanding telephone manner.
• Positive attitude towards delivering excellent service levels.
• Ability to work independently and as part of a team.

Responsibilities

• Provide exceptional customer service and handle insurance claims inquiries.
• Respond promptly to customer inquiries via phone and email.
• Assist in updating external databases with claims information.

Skills

Communication

Customer Service

Attention to Detail

Job description

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Are you motivated by helping people and delivering excellent customer service?

As a Customer Service Advisor, you’ll be responsible for providing exceptional customer service to our customers and handling their insurance claims inquiries.

Our working hours are 9am-5:30pm, Monday to Friday in our Ipswich office.

To support your career progression, we’ll also contribute financially for you to gain your Chartered Institute of Insurance (CII)!

How you'll make an impact

It will be your job to respond promptly and professionally to customer inquiries via phone and email, ensuring their satisfaction and resolving any issues they may have.

• Regularly monitor emails for claim form requests and handle them efficiently
• Update external databases with claims information
• Assist prospective clients by answering their calls and explaining the claims process in relation to their insurance policy
• Support our claims department with various tasks, including claims handling and payment processing

About you

• You’re confident communicating over the phone with outstanding telephone manner
• You have a positive attitude towards delivering excellent service levels
• You work well independently and as part of a team.
• You have attention to detail and can effectively focus on tasks in a fast-paced environment

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.