Customer Service Advisor

Ardent Advisors; Huntingdon; On-site; GBP 22,000 - 30,000; Full time

Job summary

Ardent Advisors is looking for a Contact Team Member to join their alliance with Clancy, Kier, and Anglian Water. In this role, you will provide exceptional customer service by scheduling metering appointments and supporting customer concerns, along with engaging in social media campaigns. The position offers a competitive salary and various benefits, ideal for someone who thrives in a fast-paced environment.

Benefits

Competitive salary

Pension plan

Healthcare

Holiday allowance starting at 24-26 days

Discounts through Clancy Xtras

Cycle-to-work scheme

Employee Assistance Programme

Qualifications

• Experience with social media, email, and self-service platforms is preferred.

Responsibilities

• Serve as a primary contact for customers, scheduling appointments and resolving concerns.
• Maintain current systems, providing analysis to support performance reviews.
• Assist in planning and scheduling work activities efficiently.

Skills

Exceptional customer service skills

Proficiency in IT

Strong communication skills

Tools

SAP

Genesys

Job description

Henderson House Huntingdon

We Do What We Say

Hence why we need people like you to help us deliver on our promises. People who enjoy getting things done!

We have an opportunity for you to join our alliance with Clancy, Kier, and Anglian Water as a Contact Team Member. You will play a key role in our efforts to bring environmental and social prosperity to the region we serve through our commitment.

The Role

Your role is central to our success within the IMDS OMC. You will be on the frontline, supporting customers by booking appointments and resolving concerns. Your dedication to exceptional customer service is vital. Additionally, you will assist in driving social media campaigns to generate more appointments for our customers.

Here are some activities you will be involved with:

• Serve as a primary contact for customers, scheduling metering appointments and understanding their concerns, which will help us improve our services.
• Maintain current systems and databases, providing analysis to stakeholders to support performance reviews and ensure SLAs are met.
• Assist in planning and scheduling work activities to serve customers efficiently.

Requirements

We would love to hear from you if you have:

• Exceptional customer service skills, especially over the phone, and proficiency in IT. Experience with SAP and Genesys is preferred.
• Strong communication skills, both written and verbal, and familiarity with other communication channels like social media, email, and self-service platforms.

If this sounds like you, apply today!

Our Company

Every day, we work smarter, greener, and use our imagination.

At Clancy, our purpose is simple - we make life better for growing families. We provide water, power, and more to millions of homes and businesses.

We are one of the largest family-owned construction businesses in the UK, caring about our people, clients, and the environment.

What Next

Apply now, and we will respond within two weeks. If you don't hear from us, feel free to follow up—our value is to do what we say!

Benefits

We offer a competitive salary, pension, healthcare, and holiday allowance starting at 24-26 days per year. Additional perks include discounts through Clancy Xtras, cycle-to-work scheme, and Employee Assistance Programme.

Clancy is an equal opportunity employer, celebrating diversity and committed to inclusivity. Please let us know if you need any accommodations for the interview process.

We are proud signatories of the Armed Forces Covenant and Disability Confident.