Customer Service Advisor

Volkswagen Group; Greater London; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Training provided

Career progression opportunities

Job summary

Volkswagen Group in the UK is seeking an enthusiastic Customer Service Apprentice to join our Service department. You will interact with customers face-to-face and by phone, arrange bookings, and support multiple teams to ensure an outstanding customer experience.

Training is provided at our National Learning Centre in Milton Keynes, with travel, accommodation and meals covered. Post-apprenticeship, earnings range from £20,000 to £30,000, with opportunities to advance into team leadership across

Qualifications

• Enthusiastic, hardworking individual for apprenticeship.
• Willingness to travel to Milton Keynes for training.
• Customer-focused mindset and good communication.

Responsibilities

• Arranging bookings and appointments, talking to customers face to face and on the phone.
• Completion of relevant paperwork for customer service and centre records; processing invoices.
• Liaison with workshop and management to deliver an excellent customer experience.
• Assist with the sale of accessories and service plans.

Job description

The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:

Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.

Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.

Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.

Promotion: assisting with the sale of accessories and service plans.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Training provided

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.

Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.

Volkswagen Group (VWG) is one of the UK's largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.