Customer Service Advisor Apprentice – Training & Growth

Volkswagen Group; Greater London; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Training provided

Career progression opportunities

Job summary

Volkswagen Group in the UK is seeking an enthusiastic Customer Service Apprentice to join our Service department. You will interact with customers face-to-face and by phone, arrange bookings, and support multiple teams to ensure an outstanding customer experience.

Training is provided at our National Learning Centre in Milton Keynes, with travel, accommodation and meals covered. Post-apprenticeship, earnings range from £20,000 to £30,000, with opportunities to advance into team leadership across

Qualifications

• Enthusiastic, hardworking individual for apprenticeship.
• Willingness to travel to Milton Keynes for training.
• Customer-focused mindset and good communication.

Responsibilities

• Arranging bookings and appointments, talking to customers face to face and on the phone.
• Completion of relevant paperwork for customer service and centre records; processing invoices.
• Liaison with workshop and management to deliver an excellent customer experience.
• Assist with the sale of accessories and service plans.

Job description

Volkswagen Group in the UK is seeking an enthusiastic Customer Service Apprentice to join our Service department. You will interact with customers face-to-face and by phone, arrange bookings, and support multiple teams to ensure an outstanding customer experience.

Training is provided at our National Learning Centre in Milton Keynes, with travel, accommodation and meals covered. Post-apprenticeship, earnings range from £20,000 to £30,000, with opportunities to advance into team leadership across