Customer Service Advisor

Manpower UK Ltd; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency seeks a Customer Service Representative in Glasgow, responsible for delivering exceptional customer experience in a fast-paced environment. The ideal candidate will be customer-focused, dedicated to teamwork, and eager for personal development, all while adapting to changing circumstances. The position offers flexible working hours and aims to enhance customer satisfaction.

Qualifications

• Ability to build excellent relationships with customers.
• Commitment to delivering on promises made.
• Experience in teamwork and collaboration.

Responsibilities

• Resolve customer queries on first contact.
• Live the company values towards colleagues and customers.
• Support change activities based on customer feedback.
• Follow compliance and regulatory requirements.

Skills

Customer Focus

Team working

Personal development

Flexibility

Job description

Overview

Customer Service Representative

Shift Times: Flexible work patterns to cover the below working hours; 8am-8pm on weekdays, 8am-6pm on weekends

Pay Rate: 12.60PH

Location: Glasgow, G2 8JX

Job Purpose / Overview: As a Customer Service Representative, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.

• Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.
• People - Live the Sopra Steria values towards colleagues and customers at all times. Ensuring people feel safe and respected in work. Proactively engaging in wellbeing and people activities.
• Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS&I the UK's most trusted savings provider.
• Compliance and Regulation - Follow all compliance, legal and regulatory requirements, completing all relevant training.

Requirements / What you will need

• Customer Focus: Committed to building excellent relationships with customers, based on a full understanding of their needs. Dedicated to delivering what is promised.
• Team working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and collaboration with other teams.
• Personal development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
• Flexibility: Taking a flexible approach, revising plans and decisions considering new information and changing circumstances, dealing positively with organizational change.

Apply now and a member of the team will be in touch