Customer Service Advisor

Quickline Communications Limited; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Advisor, where your people skills will shine! This role focuses on delivering exceptional customer experiences through various communication channels. You will take ownership of customer interactions, efficiently resolving queries and handling escalated complaints. With a commitment to improving customer satisfaction, you will meet performance targets while enjoying a supportive work environment. The company offers a comprehensive benefits package, including generous leave, health schemes, and social events, making it a fantastic place to grow your career while helping transform internet connectivity for everyone.

Benefits

Pension: 5% employer / 5% employee contribution

WPA Health Scheme

25 days annual leave + bank holidays

High Street Discounts

Free On-Site Parking

Learning Opportunities

Social Events

Thank Q Awards

Qualifications

• Proven background in customer service roles with excellent communication skills.
• Strong attention to detail and effective time management.

Responsibilities

• Deliver first-class customer experience across email, calls, and live chat.
• Handle escalated enquiries and complaints to maximize customer retention.

Skills

Customer Service Experience

Communication Skills

IT Proficiency

Time Management

Tools

Microsoft 360

Job description

Location: Full-time, on-site at Willerby, Hull

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online, we’re on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team of inspiring individuals, and we’re looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experience across email, calls, and live chat.

Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we’d love to hear from you!

Why you’ll love the Customer Service Advisor role:

1. Use your natural people skills to stay customer-focused and delight customers.
2. Take ownership of every customer interaction, ensuring all queries are resolved efficiently.
3. Handle escalated enquiries and complaints, working to maximise customer retention.
4. Support initiatives to improve customer satisfaction results and recommendations.
5. Meet key performance targets by delivering exceptional service within required timelines.

What makes you a great fit for the Customer Service Advisor role?

1. Experience: Proven background in a customer service or customer experience role.
2. Communication: Professional telephone manner with excellent people skills.
3. Tech-Savvy: Familiarity with Microsoft 360 and general IT proficiency.
4. Organised: Strong attention to detail and effective time management.

What’s in it for you?

We offer a comprehensive package of benefits to support your work and personal life, including:

1. Pension: 5% employer / 5% employee contribution.
2. WPA Health Scheme: Claim back costs for prescriptions, GP visits, optician appointments, therapy allowances, and more.
3. Generous Leave: 25 days annual leave + bank holidays, with extra days for your birthday, moving house, or your wedding.
4. High Street Discounts: Save on holidays, food, tech, insurance, and more.
5. Free On-Site Parking.
6. Learning Opportunities: Regular ‘Lunch & Learns’ to grow and connect with the team.
7. Social Events: Summer and End of Year parties, plus other gatherings.
8. Thank Q Awards: Monthly £50 winner and a yearly £500 winner to celebrate your achievements.

…and so much more!

Additional Information

Unfortunately, we are unable to offer visa sponsorship for this role.

If you’re ready to become our next Customer Service Advisor, apply now and help us transform internet connectivity for everyone, everywhere.

#CustomerServiceAdvisor