Customer Service Advisor

Ibstock Futures; Dewsbury; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading company in the building products industry is seeking a Customer Service Advisor at their Dewsbury site. The successful candidate will enhance customer journeys and provide efficient service managing enquiries and complaints. This full-time role offers competitive salary, hybrid working options, and numerous employee benefits.

Benefits

10% matched pension

3x life insurance

Share Save scheme eligibility

Employee Assistance programme

High street retail discounts

Personal development opportunities

Qualifications

• Great interpersonal and communication skills, verbal and written.
• Knowledge of Windows based IT Systems.
• Experience in customer service within a manufacturing environment preferred.

Responsibilities

• Manage customer enquiries and order management.
• Provide accurate order entry and handle discrepancies.
• Liaise with customers and internal teams to meet customer needs.

Skills

Interpersonal skills

Communication skills

Prioritization

Customer relationship management

Tools

Windows-based IT Systems

Job description

WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions.

Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain.

We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building.

To support our progress, we are currently recruiting for a Customer Service Advisor to come and join our team at our Dewsbury site (WF12 9EF).

As our Customer Service Advisor, you will manage and enhance our customer journey - specifically relating to enquiries, order management and discrepancy management. As a guardian of our customer experience, you will deliver a professional, helpful, warm, and hassle-free service, understanding needs and requirements to engage, align to our business values and ensure expectations are met and exceeded.

As our Customer Service Advisor, you will be responsible for:

• Fast, easy and hassle-free provision of information to customers including price, lead-time, order status, product information and alternatives.

• Accurate and efficient order entry, converting the customer’s requirements into ERP to agreed parameters and SLAs.

• Close liaison with customers, commercial, Production and logistics partner personnel to meet and exceed customer needs.

• Fielding and managing customer complaints and discrepancies, including logging, investigation, resolution and remedial actions.

In order to be successful as our Customer Service Advisor, you will ideally be/have:

• Great interpersonal and communication skills - verbal and written

• Working Knowledge of Windows based IT Systems

• Able to work at pace and to prioritise workload at busy times

• Experience of working to build relationships and deep understanding of customer needs

• Warm, approachable, ‘can do’ attitude

• A sense of urgency, ownership and doing the right thing for customers

• Proactive view to manage and take ownership of order from inception to delivery

Previous experience working in customer service within a manufacturing environment and/or exposure to the building industry would be advantageous but is not essential.

Think you can make a difference? WE ARE your future.

More details:

• Full time, permanent role with hybrid working options

• Competitive salary

• 10% matched pension, administered by Legal and General

• 3x life insurance

• Share Save scheme eligibility

• Full access to Employee Assistance programme for self and family members

• Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc…

• Personal development and career progression opportunities

Our commitment to diversity and inclusion?

Excited about the role, but your past experience or qualifications don’t perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. Here at Ibstock Plc we are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across the Ibstock Group.

Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.