Customer Service Advisor

EE; Devon and Torbay; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Online GP (private GP 24/7)

Paid Carer's Leave

Family Leave

Huge Discounts on EE & BT products

Career Development support

Season Ticket Travel Loan

Volunteering Days

Optional Private Healthcare and Dental

Job summary

EE is seeking a Customer Service Advisor for part-time evening shifts, offering 20 or 25 hours per week with salary options of £13,928.53 or £17,410.67 per year, plus incentives and bonus opportunities. The role emphasizes flexible scheduling with weekends off and no weekend work, designed to fit around your life and commitments.

You’ll engage customers by phone, providing support, guidance and solutions, while building relationships and delivering exceptional service.

Qualifications

• Experience in customer support environments.
• Excellent communication skills.
• Comfort with phone-based support.

Responsibilities

• Handle inbound customer inquiries via phone and online channels.
• Provide guidance and resolve customer issues efficiently.
• Build relationships to ensure high-quality service and satisfaction.

Skills

Customer service

Empathy

Communication

Job description

Start Date - 05th October 2026

Shift Pattern - Part Time Evenings - 20 or 25 hours per week

20 Hours per Week - Salary: £13,928.53 per year
Plus incentives and bonus opportunities

25 Hours per Week - Salary: £17,410.67 per year
Plus incentives and bonus opportunities

With no weekend working and a schedule designed to fit around your life, this is a great opportunity to build a rewarding career while maintaining the work-life balance that matters most.

Looking for a role that works around family life, childcare, studies or other commitments? Our part-time evening shifts offer the flexibility to keep your days free while enjoying every weekend off.

What's in it for you?

• Competitive Salary plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.

Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE.

At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.

To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We'll provide all the comprehensive training you need to ensure you can confidently discuss our products and services.

We understand that life is ever-changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments. We're committed to supporting your success in both your professional and personal life.

Join us for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?