Customer Service Advisor

Free Spirits; Crewe; On-site; GBP 10,000 - 40,000; Full time

Job description

Join to apply for the Customer Service Advisor role at FreeSpirits.

About The Role

Meridian Business Support is seeking a Healthcare Helpline Advisor to join our client based in Crewe. You'll play a key role in helping patients and healthcare professionals by ensuring they receive vital healthcare equipment and services. Each interaction is an opportunity to make a positive difference in someone's day, supporting our mission to empower individuals to stay independent.

Location: Crewe
Job Type: Full-time, Onsite
Salary: £23,400 per Annum

What You'll Do:

• Provide empathetic and professional support to patients, families, and clinical leads.
• Manage workload effectively, including additional tasks and project work.
• Ensure compliance with health and safety procedures.
• Handle escalated queries and collaborate across teams to resolve issues.
• Adapt to a variety of challenges in a fast-paced environment.

About You:
If you're kind, communicative, and passionate about helping others, we'd love to hear from you. While previous customer service experience is helpful, your empathy, active listening, and problem-solving skills are what truly matter.

• Active listening skills
• Excellent communication skills (both written and verbal)
• To be empathetic and understanding with a calm and confident manner
• Able to use IT systems (including Microsoft Office software)
• Ability to think quickly and problem solve
• Self-motivated behaviour with excellent timekeeping, time management and organisational skills

What We Offer:

• Starting annual leave of 23 days, increasing with service.
• Life Insurance cover and Company Pension Scheme.
• Fully funded health cash plan and 24/7 access to GP services.
• Wellbeing support, including access to a wellbeing app and Employee Assistance Programme.
• Discounts via our benefits platform and Blue Light Card access.
• Cycle to work scheme and more!

Make a meaningful impact every day in a secure, stable, and rewarding role. Apply now to join a team that values and supports you!

Please contact Nikki on 07917658501 or email.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service

Industries

Administrative and Support Services