Customer Service Advisor

Gravity Personnel; Crawley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company is looking for a dedicated Customer Service Representative in Crawley. This role involves handling inbound client calls, managing customer inquiries, and delivering excellent service. Candidates should possess strong communication skills and ideally have some experience in a similar customer service role.

Qualifications

• Strong communication skills required.
• Previous experience in customer service preferred.

Responsibilities

• Dealing with inbound calls from clients.
• Receiving 10-30 orders a day.
• Resolving customer issues in a timely manner.

Skills

Communication skills

Phone etiquette

Tools

Microsoft Office

Job description

We are seeking a dedicated and enthusiastic Customer Service Representative to join our client based in Crawley.

This role requires strong communication skills, the ability to deal with customer enquiries, and a commitment to delivering a positive customer experience.

Duties:

• Dealing with inbound calls from clients
• Receiving 10-30 orders a day via inbound calls
• Dealing with various customer issues in a timely and professional manner.
• Comfortable with Microsoft Office

Qualifications:

• Excellent phone etiquette and communication skills in English
• Previous experience in a customer service role is preferred but not essential.

Working hours:

• Monday to Friday - 8.45am – 4.55pm