Customer Service Advisor

Pearson Whiffin; Chatham; On-site; GBP 20,000 - 23,000; Full time

Job summary

A leading national insurance company is looking for a Customer Service Advisor to provide support to clients in Ashford. The ideal candidate should have prior customer service experience and excellent communication skills. Training will be provided, fostering an environment of growth and collaboration with clear progression routes within a highly regarded company culture.

Benefits

Rigorous training

Friendly inclusive team environment

Clear progression routes

Qualifications

• Experience in retail or office customer service.
• Strong communication abilities.
• Quick learner with a can-do attitude.

Responsibilities

• Advise customers on insurance policies.
• Handle and file customer claims.
• Maintain knowledge of company products.

Skills

Communication skills

Relationship building

Organizational skills

Customer service experience

IT skills

Education

Degree or A Level grade (or equivalent)

Tools

MS Office

CRM systems

Job description

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Customer Service Advisor
Ashford
£20,000 - £23,000 DOE
Full time Monday to Friday: 9am – 5pm (1 hour for lunch)

Are you looking to kick start a career within Insurance? Do you have previous experience within Customer Service? If YES, then this may the perfect opportunity for you!

My client, a national business who specialise in various areas of Insurance, are looking for a switched on, enthusiastic Customer Service Administrator to join their team.

If you would like to join a company who invest in their staff’s development and have a low staff turnover rate… then continue reading!

Duties include:

• Advise all new and existing customers on insurance policies and requirements
• Dealing with insurance claims
• Filing customer claims following the companies policies and procedures
• Building strong working relationships with customers as well as colleagues in other departments
• Maintaining a strong knowledge of company products and services
• Following PRA, FCA and internal procedures at all times

To be considered for this role, you must have / be:

• Previous customer service experience within a retail or office environment
• Excellent communication skills, both written and verbally
• Ability to build and maintain strong relationships with others
• A quick learner with a can do attitude
• Highly organised with the ability to juggle multiple priorities
• Competent using IT to include MS Office and CRM systems
• Educated to degree or A Level grade (or equivalent)

The successful candidate will be provided with rigorous training and working within a friendly inclusive team! There are clear progression routes within the company and people who work here tend to stay for a long time due to the company culture and career opportunities!

If you meet the above criteria, please submit an updated CV today for immediate consideration!

This role is being handled by Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment.