Customer Service Advisor

Halfords; Cambridge; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Annual leave 5.6 weeks

Autocentre discounts

Retail discounts

Family & friends events

Bike purchase scheme

Cycle to Work scheme

Wagestream – salary in advance

GP access 24/7

Job summary

Halfords is expanding its Autocentre team in Cambridge. The Customer Service Advisor will welcome customers, manage bookings in our in-house system and discuss technical concerns with customers.

The role includes driving duties with a full licence and contributing to a high standard of customer service in a fast-paced environment. The package includes a base salary of £31,000-£34,000 with On-Target Earnings up to £33,900, plus an uncapped monthly bonus of around £2,900 per year.

Qualifications

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full driving licence with fewer than 9 points as role will include collection and delivery of vehicles

Responsibilities

• As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.
• Support customers with service bookings and provide explanations on vehicle maintenance and repair needs

Skills

Customer service

IT literate

Calm under pressure

Target driven

Autocentre experience

Full driving licence

Job description

Job no: 568372
Work type: Full time
Site: Cambridge
Categories: Autocentre Colleagues
Location: Cambridgeshire
Salary: £31,000- £33,900 per year
Business Area: Autocentres

• On-target earnings up to £33,900
• Comprising a base salary of £31,000- £34,000
• An uncapped monthly bonus scheme with average additional earnings of £2,900 per year.
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment.

We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords.

Skills and Experience

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full drivers licence with less than 9 points as role will include collection and delivery of vehicles

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.