Customer Service Advisor

Solus Accident Repair Centres Company; Birmingham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Company pension scheme

33 days holidays

Discount on Aviva products

Aviva Save As You Earn

Parental and carer’s leave

Wellbeing and insurance programs

Job summary

Solus Customer Service Assistant in Birmingham is responsible for delivering exceptional customer contact throughout vehicle repairs, updating customers and coordinating service updates to ensure a smooth repair journey.

You will identify risks, contribute to site performance, and be accountable for your personal performance within a 40-hour workweek. Solus offers a strong benefits package and career development opportunities.

Qualifications

• Excellent organisational skills and attention to detail.
• Proactive, problem-solving mindset.
• Ability to lead by example and work collaboratively.

Responsibilities

• Deliver high levels of customer contact and communications throughout the vehicle repairs.
• Provide service updates and keep customers informed regarding repairs.
• Identify and manage risks appropriate to the role.
• Be accountable for personal performance and contribute to site performance.

Skills

Organisational skills

Proactive problem-solving

Team collaboration

Job description

Overview

Customer Service Assistant

Our Customer Consultants are the face of Solus, demonstrating our values and work principles, to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers.

No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Service Assistant will be at the forefront of our award-winning customer service department.

Responsibilities

What you’ll be doing

This role is 5 days a week, Monday to Friday, 40 hour a week contract.

The future is exciting now the technologies used in vehicle repair are evolving every day, which is really helping us re-shape the vehicle repair industry. That's why we're excited to grow our teams and looking for people to join us as a Customer Service Assistant.

• You will deliver high levels of customer contact and communications throughout the vehicle repairs.
• Provide Service Level Agreements, ensuring customers are contacted regarding repairs.
• Identify, own, and handle the risks involved in running our business appropriate to role.
• You will be accountable for your individual performance and also contributing to site performance.

Qualifications

Who we’re looking for

• Strong organisational skills and attention to detail
• A proactive, problem-solving mindset
• The ability to lead by example and work collaboratively
• Previous experience in a similar role

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.