Customer Service Advisor

Kier Construction; Basingstoke; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading construction company is seeking a Customer Support Advisor to join their MOJ and Home Office team in Basingstoke. The role involves managing service requests, supporting administrative procedures, and ensuring compliance with service levels. We value diverse skills and encourage potential applicants to apply even without meeting every requirement.

Qualifications

• Strong written and verbal communication skills necessary.
• IT literate with confidence in learning new systems like CAFAM.
• High accuracy in data entry and reviewing documentation.

Responsibilities

• Handle service calls and process work orders for engineers and subcontractors.
• Monitor shared inboxes and manage subcontractor paperwork.
• Ensure compliance and accurate progression of work orders.

Skills

Communication

Attention to detail

IT literacy

Tools

Microsoft Office (Excel and Outlook)

CAFAM

Job description

We're looking for a Customer Support Advisor to join our MOJ and Home Office team based in Basingstoke.

Location: Basingstoke

Hours: Monday–Friday, shifts between 8am – 6pm

What will you be responsible for?

As a Customer Support Advisor, you'll work within the MOJ and Home Office team, supporting them in delivering efficient administrative and operational support across service requests and work order management.

Your Day To Day Will Include

• Communicating with internal and external customers to capture, record, and distribute service calls via the CAFAM system
• Raising, allocating, and completing work orders for Kier engineers and subcontractors, including chasing updates and arranging site escorts
• Monitoring shared inboxes, managing subcontractor paperwork, scheduling works, and supporting with out-of-hours handovers
• Ensuring work orders are compliant, accurate, and progressing in line with agreed service levels and KPIs
• Providing support to Contract Managers and reviewing KBR performance reports to help improve outcomes

What are we looking for?

This role of Customer Support Advisor is ideal if you:

• Have a professional and confident telephone manner with strong written and verbal communication skills
• Demonstrate high levels of accuracy and attention to detail when inputting data or reviewing documentation
• Are IT literate, particularly in Microsoft Office (Excel and Outlook), and able to learn systems like CAFAM confidently

We value potential and transferable skills, so even if you don't meet every requirement, please apply and we can have a chat.

Rewards And Benefits

We offer a wide variety of benefits that you can tailor to your needs. More information about our benefits can be found here.

Diversity and inclusion

Making Kier a diverse and inclusive workplace is a priority. We are committed to fair hiring practices and supporting disabled applicants through our Disability Confident initiative. Our employees help shape our diversity and inclusion policies, and you can see our D&I action plan here.

We look forward to receiving your application. #joinkier