Customer Service Advisor

Kier Group; Basingstoke; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company is seeking a Customer Support Advisor for their MOJ and Home Office team in Basingstoke. The role involves providing administrative support, managing service requests, and ensuring compliance with service levels. Candidates should demonstrate strong communication, attention to detail, and IT proficiency, especially in systems like CAFAM and Microsoft Office.

Qualifications

• Strong written and verbal communication skills are essential.
• Demonstrates high accuracy and attention when reviewing documentation.
• Comfortable using systems like CAFAM and Microsoft Office.

Responsibilities

• Support administrative and operational tasks in the MOJ and Home Office team.
• Communicate with customers and manage service calls using the CAFAM system.
• Allocate and complete work orders for engineers and subcontractors.

Skills

Communication

Attention to Detail

IT Literacy

Tools

Microsoft Office

CAFAM

Job description

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We're looking for a Customer Support Advisor to join our MOJ and Home Office team based in Basingstoke.

Hours: Monday–Friday, shifts between 8am – 6pm

What will you be responsible for?

As a Customer Support Advisor, you'll be working within the MOJ and Home Office team, supporting them in delivering efficient administrative and operational support across service requests and work order management.

Your day to day will include:

Communicating with internal and external customers to capture, record and distribute service calls via the CAFAM system

Raising, allocating, and completing work orders for Kier engineers and subcontractors, including chasing updates and arranging site escorts

Monitoring shared inboxes, managing subcontractor paperwork, scheduling works, and supporting with out-of-hours handovers

Ensuring work orders are compliant, accurate, and progressing in line with agreed service levels and KPIs

Providing support to Contract Managers and reviewing KBR performance reports to help improve outcomes

What are we looking for?

This role of Customer Support Advisor is great for you if:

You have a professional and confident telephone manner with strong written and verbal communication skills

You demonstrate high levels of accuracy and attention to detail when inputting data or reviewing documentation

You're IT literate, particularly in Microsoft Office (Excel and Outlook), and able to pick up systems like CAFAM confidently

We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.

Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here .

Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here .

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to#joinkier