Customer Service Advisor

Trust Ford; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job summary

An automotive dealership in Aberdeen City is seeking a Customer Service Advisor. As part of a dedicated team, you will excel in communication and customer service, ensuring high standards while meeting deadlines. The role offers a competitive package, including 33 days of annual leave, performance bonuses, and various employee perks. Join to enhance your customer care skills in a supportive environment that values teamwork and professional growth.

Benefits

33 days annual leave

Performance-related bonuses

Pension Scheme & Life Assurance

Employee discounts on services

Volunteering day

Cycle to work scheme

Qualifications

• Must be a team player with a customer-focused attitude.
• Experience in a selling or customer service environment is required.
• Demonstrate drive, commitment, and enthusiasm for customer care.

Responsibilities

• Handle sensitive and confidential information.
• Contribute to team success and customer satisfaction.
• Work to deadlines ensuring high standards in customer care.

Skills

Excellent communication skills

Customer service skills

Organisational skills

Ability to work under deadlines

Job description

Overview

We enjoy working together and can always rely on each other’s support.

We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve.

Responsibilities

• We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information.
• You'll have excellent communication skills and experience in a selling / customer service environment.
• In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.

Qualifications

• Are you a team player?
• Are you customer focused with excellent customer service skills?
• Do you have great organisational skills and the ability to work to tight deadlines?
• Can you drive the standard in customer care?

Benefits

• Industry leading package
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Bonus payments based upon your performance
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website