Customer Service Adviser |S1| Retail & Business Banking | Customer Interactions

TN United Kingdom; Bridgwater; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading company in retail banking is seeking a part-time Customer Service Adviser in Bridgwater. The role involves assisting customers with transactions, answering queries, and providing exceptional service. Candidates should have strong communication skills and a customer-focused approach. The position offers a supportive team environment and various benefits.

Benefits

Discounted healthcare benefits

Free access to digital health services

Employer contributions to pension

Charitable giving opportunities

Access to employee discount platform

Qualifications

• Proven ability to deliver outstanding customer service.
• Ability to communicate effectively with customers.

Responsibilities

• Acting as the first point of contact for customers.
• Assisting with day-to-day transactions and queries.
• Building relationships and finding solutions.

Skills

Customer Service

Communication

Job description

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Customer Service Adviser |S1| Retail & Business Banking | Customer Interactions, Bridgwater

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Client:

Location:

Bridgwater, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

bd70542ee4e5

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

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Job Description:

Customer Service Adviser |S| Retail & Business Banking | Customer Interactions. Country: United Kingdom. Join our community.

We are currently recruiting for part-time Customer Service colleagues working hours per week on a fixed-term contract, with a base salary of £, pro-rata, along with an additional flexible benefit.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone, or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied, and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction operating in a multi-skilled environment. You’re the eyes and ears of our business, after all.

The difference you’ll make:

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries, and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you’ll bring:

These are the essential requirements you need to be successful in this role:

• Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• You will require the right to work in the UK (please see details below)

It would also be nice for you to have:

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt, and change accommodating business needs and priorities

What else you need to know:

• This is a part-time role, working hours across Monday to Saturday, from :am to :pm
• This role is a month fixed-term contract
• The role is based in our Bridgwater branch.

Inclusion

At Santander, we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We help make Santander a workplace that celebrates diversity and attracts, retains, and develops the most talented and committed people by living our values of Simple, Personal, and Fair.

How we’ll reward you:

• Starting salary of £, pro-rata, plus a £annual cash allowance to spend on our range of benefits.
• Days’ holiday plus bank holidays, increasing after years of service, with options to purchase additional days.
• Discounted healthcare benefits including medical insurance, dental insurance, and health assessments.
• Free access to digital health services, including GP consultations.
• Access to wellbeing apps and weekly online classes.
• Employer contributions to your pension up to a certain percentage, with options for cash alternative.
• Protection for you and your family, including death-in-service benefit and income protection insurance, with options for additional coverage.
• Charitable giving and community partnership opportunities.
• Savings and investment options through share plans.
• Online employee discount platform for retailers, entertainment, dining, travel, and more.
• Access to staff versions of Santander products with no fees and exclusive discounts.

Right to work in the UK:

• All applicants must have the legal right to work in the UK. This includes nationality, visa, or work permit status. Unsuccessful visa applications or lack of right to work will result in withdrawal of any job offer.

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