Customer Experience Advisor |S1| Retail & Business Banking | Customer Interactions

TN United Kingdom; Abergavenny; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the banking sector is seeking a Customer Experience Advisor in Abergavenny. This full-time role involves providing exceptional service to customers, assisting with transactions, and improving the overall customer experience. Ideal candidates will possess strong communication skills and a commitment to customer satisfaction.

Benefits

Healthcare benefits

Wellbeing programs

Pension contributions

Employee discounts

Qualifications

• Proven ability to deliver outstanding customer service.
• Effective communication skills to understand customer needs.

Responsibilities

• Act as the first point of contact for customers.
• Assist with transactions, queries, and servicing.
• Identify new ways to improve customer experience.

Skills

Customer Service

Communication

Job description

Job Description: Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions, Abergavenny

Join our community.

We are currently recruiting for full-time Customer Service colleagues on a month fixed-term contract, with a base salary of £[amount], along with additional flexible benefits.

As a Customer Experience Advisor, you’ll be the friendly face and voice of Santander, listening and solving problems for our customers. Your role involves assisting with transactions, technology, and fraud protection, among other challenges, in a supportive, team-oriented environment.

The difference you’ll make:

1. Act as the first point of contact for customers in branch or over the phone
2. Assist with transactions, queries, and servicing
3. Answer calls in our contact centre
4. Build relationships and find solutions
5. Develop knowledge of products and services to assist customers
6. Identify new ways to improve customer experience

What you’ll bring:

1. Proven ability to deliver outstanding customer service, face-to-face or via telephony
2. Effective communication skills to understand customer needs

Preferred qualifications:

1. A desire to go above and beyond for customers
2. Effective teamworking skills with a flexible approach
3. Openness to a broad range of activities outside standard expectations
4. Ability to adapt to changing business needs
5. Right to work in the UK

Additional information:

• Location: Abergavenny branch
• Role duration: Fixed-term, one month
• Working hours: Monday to Saturday, [specific hours]

Inclusion:

We are committed to creating a diverse and inclusive workplace where all colleagues feel they belong and can succeed.

Compensation and Benefits:

• Salary: £[amount] plus annual cash allowance
• Holiday entitlement: [number] days plus bank holidays, with options to purchase additional days
• Healthcare benefits, wellbeing programs, pension contributions, and more
• Employee discounts and special product offers

Right to work in the UK:

Applicants must have the legal right to work in the UK. Visa or work permit status will be considered in our decision-making process.