Customer Service Adviser- Member Care

Vitality Corporate Services; Stockport; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A leading corporate services provider in the UK is seeking a Customer Service Adviser for their Member Care division. You will be responsible for providing support to members through inbound calls, especially during challenging times. Candidates must possess empathy, resilience, and strong communication skills. This role offers a starting salary of £27,210, along with a performance-based bonus and a healthy work-life balance with a hybrid working model.

Benefits

25 days holiday plus bank holidays

Option to buy or sell up to 5 days holiday

Performance-based bonus

Qualifications

• Must demonstrate empathy while supporting members through health concerns.
• Resilient and able to handle emotional calls.
• Strong communication skills to provide world-class service.

Responsibilities

• Take inbound calls from customers going through emotional times.
• Be proactive in finding solutions for member queries.
• Support members according to the Customer Charter.

Skills

Empathy

Resilience

Proactive problem-solving

Communication skills

Job description

About The Role

Team- Customer Service Division , Member Care

Working Pattern- We offer 40 hour week contracts between,Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) .A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home.

We are flexible with a variance of hours available so just ask when we talk to you.

Salary / Bonus- We offer a starting salary of £27,210. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month!

Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year

What will you do as a Customer Service Adviser in Member Care?

We celebrate our people and encourage everyone to be themselves. We are looking for positive and self-motivated people to deliver a world class service to our members.Youll be taking inbound calls from customers going through an emotional timein their lives .

The ideal candidate will live and breathe our Customer Charter.They will need to showempathyand be resilient when supporting our members through their health concerns. They will takeownershipof queries and beproactivewhen looking for solutions. They will b...